Guest Experience Host

Merlin Entertainments; Sydney; On-site; AUD 25,000 - 34,000; Part time

Benefits offered by this job

Free entry to Merlin attractions

Part-time contract with guaranteed hrs

Inclusive team environment

Sydney's iconic attraction

Job summary

Merlin Entertainments is hiring a Seasonal Part-Time Guest Experience Host at Sydney Tower Eye. You will welcome guests, assist with admissions, guide queues, scan tickets, help in retail and food service, and create memorable moments for thousands of visitors daily.

You’ll thrive in a fast-paced environment, work weekends and evenings, and join a fun, inclusive team at one of Sydney’s most recognised attractions.

Qualifications

• Thrives in a fast-paced environment.
• Energetic, reliable and flexible.
• Enjoys working as part of a team.
• Available to work weekends, evenings and public holidays.

Responsibilities

• Welcome guests and assist with admissions and attraction operations.
• Manage queues and assist with ticket scanning.
• Support retail and food service activities.
• Create memorable moments for thousands of visitors daily.

Skills

Teamwork

Customer service

Flexibility

Weekend availability

Job description

Ready to create unforgettable experiences at Sydney’s most iconic attraction?

We’re looking for enthusiastic and guest-focused Seasonal Part-Time Guest Experience Hosts to join the team at Sydney Tower Eye through to March 2027. In this varied frontline role, you’ll help deliver exceptional experiences across admissions, the Observation Deck, SKYWALK, retail, food & beverage and guest engagement areas.

About the Role:

As a Guest Experience Host, no two days are the same. You’ll welcome guests, support attraction operations, manage queues, assist with ticket scanning, retail and food service, and help create memorable moments for thousands of visitors each day.

About You:

• Thrives in a fast-paced environment
• Is energetic, reliable and flexible
• Enjoys working as part of a team
• Is available to work weekends, evenings and public holidays

What We Offer:

• Part-time contract with guaranteed hours
• Free entry to Merlin attractions worldwide
• A fun, supportive and inclusive team environment
• The opportunity to work at one of Sydney's most recognised attractions

About Us:

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.

We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, WILDLIFE, Madame Tussauds, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and theWILDLIFE Conservation Fund.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you!

Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.