Guest Experience Host — Front Desk & Tour Generator

Wyndham; Australia; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Employee discounts

Learning program

Recognition program

Vibrant workplace

Job summary

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, shaping unforgettable stays for millions of travelers. We are seeking a Guest Experience Host/Face-To-Face Lead Generator in Australia to elevate front-desk service and guest satisfaction.

You will schedule onsite tours, meet performance targets, assist with tour qualification, greet guests, and provide local information and concierge support to ensure smooth stays.

Responsibilities

• Schedule onsite guests for Member Updates or Club presentations during their stay.
• Meet monthly tour budgets and other key performance indicators.
• Assist in ensuring prospects meet the Company's tour qualification specifications.
• Greet and register members and guests, provide local area information, complete department paperwork.
• Guest assistance: pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings.

Job description

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, shaping unforgettable stays for millions of travelers. We are seeking a Guest Experience Host/Face-To-Face Lead Generator in Australia to elevate front-desk service and guest satisfaction.

You will schedule onsite tours, meet performance targets, assist with tour qualification, greet guests, and provide local information and concierge support to ensure smooth stays.