Guest Experience Host – F&B & Conference Services

Novotel; Melbourne; On-site; AUD 32,000 - 36,000; Full time

Benefits offered by this job

Free on-site car park

Discounted Accor hotel rates

Learning programs

Grow within property and across the世界

Job summary

Novotel Melbourne is seeking a friendly Food & Beverage Attendant to join our casual team. You will greet guests, take orders, prepare coffees and beverages, and help set up conference spaces across breakfast, lunch, and dinner services.

Located in Melbourne's vibrant inner-north, this role offers opportunities to develop hospitality skills, work with a supportive team, and participate in Accor's customer-focused service culture.

Qualifications

• Previous F&B or hotel experience.
• Experience working in conferencing is a bonus.
• A current and valid RSA (or willingness to obtain one).
• Excellent communication and interpersonal skills.
• Flexibility to work mornings, evenings, weekends, and public holidays.

Responsibilities

• Greet guests, take orders, and ensure seamless dining experiences.
• Prepare and serve coffees and beverages.
• Maintain buffet stations, conference setups, and service areas.
• Keep the restaurant and conference areas clean, tidy, and well-presented.
• Work independently and collaboratively to support smooth daily operations.
• Handle customer enquiries and complaints in a professional manner and with a high standard of customer service.
• Maintain and follow health, safety and security procedures at all times.
• Share product knowledge and upsell menu and beverage items.

Skills

Excellent communication

Flexibility

Team player

Education

RSA Certificate

Job description

Novotel Melbourne is seeking a friendly Food & Beverage Attendant to join our casual team. You will greet guests, take orders, prepare coffees and beverages, and help set up conference spaces across breakfast, lunch, and dinner services.

Located in Melbourne's vibrant inner-north, this role offers opportunities to develop hospitality skills, work with a supportive team, and participate in Accor's customer-focused service culture.