Guest Experience Host

Travel-Leisure-Co; Coffs Harbour City Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discounted hotel stays

Private health insurance

Professional development funding

Performance incentives

Job summary

Travel + Leisure Co. is seeking a Guest Experience Host for our Coffs Harbour Resort. You will engage with guests, generate sales appointments, and build rapport to provide an exceptional vacation experience.

Role requires weekend/public holiday shifts and collaboration with resort operations to ensure seamless check-in and a smooth guest journey through Wyndham Destinations’ community benefits.

Qualifications

• Energetic, vacation loving individuals with marketing or customer service mindset.
• Willing to engage with prospective and existing members to showcase benefits.

Responsibilities

• Meet guests face to face and generate sales appointments for sales centers and via livestream.
• Establish rapport with customers to deliver an exceptional experience.
• Work with resort operations to ensure smooth check-in for owners and guests.
• Clearly articulate the benefits of traveling within Wyndham Destinations community.
• Meet targets and KPIs as set by the business.
• Availability for weekend and public holiday shifts.

Skills

Customer service

Sales

Communication

Job description

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Are you ready to put the world on vacation? We are seeking energetic, vacation loving, marketing / customer service enthusiasts to engage with prospective and existing members holidaying at our beautiful Coffs Harbour Resort.This fast paced environment would suit customer obsessed individuals who are passionate about providing exceptional experiences and booking guests in to learn more about the benefits of holidaying with Club Wyndham!How You'll ShineMeet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestreamEstablish commonality and build rapport with your customers to ensure an exceptional experience is deliveredWork closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in processClearly articulate the benefit of traveling within Wyndham Destinations communityMeet targets and KPI's as set by the businessThis role requires you to be available for weekend and public holiday shifts.How You'll Be RewardedBuild your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:Discounted hotel stays across the worldSubsidised Private Health Insurance (upon successful completion probation period)Professional development fundingBase Salary coupled with performance based incentivesMonthly, Quarterly and Yearly Recognition ProgramsLearn. Grow. Succeed. Repeat. At Wyndham Destinations, we set the bar at being your best. If you enjoy achieving realistic goals and demonstrate a positive attitude, then join our fun and dynamic Coffs Harbour team as a Guest Experience Host today!Wyndham Destinations Asia Pacific develops, markets and sells vacation ownership interests in a network of 51 resorts across Australia, New Zealand, Fiji, Bali, Thailand, Hawaii, Japan and Europe and serves more than 60,000 vacation owners in Club Wyndham South Pacific.Wyndham Destinations Asia Pacific is a division of Wyndham Destinations (NYSE: WYND) the world's largest vacation ownership and exchange company with more than 25,000 associates worldwide. The Pacific corporate offices are located on the Gold Coast in Australia. Across the Asia Pacific region, we have offices in Singapore, Shanghai, Indonesia, Thailand, Japan and Clark in the Philippines.Where Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.