Guest Experience Expert – Flexible Hours & Growth

Kahii 364 Pty Ltd; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Exclusive staff discounts on F&B and酒店

Life with the Works program: flexible:

Training programs and career growth

Employee Assistance Program

Employee Referral Incentives

Largest Hotel Network

Job summary

Sheraton in Sydney seeks a Guest Experience Expert to support the Guest Services team and enhance guest satisfaction. You will know the hotel and its community inside out to exceed expectations and tailor experiences to individual guest needs.

You will assign rooms per guest preferences, handle inquiries, and help verify billing with meticulous attention to detail. The role emphasizes building lasting guest relationships to secure future bookings.

Qualifications

• Experience with OPERA property management system or similar.
• Relevant experience in a similar role.
• Working rights in Australia

Responsibilities

• Support your Guest Services team with general operational tasks.
• Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations.
• Assign rooms according to guest requests and preferences whenever possible.
• Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements.
• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail.
• Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings

Skills

OPERA PMS

Guest services experience

Working rights Australia

Job description

Sheraton in Sydney seeks a Guest Experience Expert to support the Guest Services team and enhance guest satisfaction. You will know the hotel and its community inside out to exceed expectations and tailor experiences to individual guest needs.

You will assign rooms per guest preferences, handle inquiries, and help verify billing with meticulous attention to detail. The role emphasizes building lasting guest relationships to secure future bookings.