Guest Experience Expert (Bookings & Logistics)

CCC Camps; Burwood; On-site; AUD 65,000 - 85,000; Full time

Job summary

CCC Camps Burwood is seeking a highly organised Guest Service Administrator to join our Guest Experience team. You will coordinate bookings, manage information, and support logistics to ensure every camp experience runs smoothly.

You'll work with schools, churches and community groups, delivering outstanding customer service, maintaining records, and collaborating with internal teams for seamless guest experiences across camps.

Qualifications

• Exceptional verbal and written communication skills.
• Strong organisational and administrative abilities with attention to detail.
• Experience using Microsoft 365 apps (Outlook, Word, Excel, Teams).
• Excellent typing, spelling and documentation skills.
• Ability to manage competing priorities and meet deadlines.
• Flexible, adaptable and eager to learn.
• Collaborative team player with integrity and initiative.
• Current NSW Working With Children Check (or ability to obtain).

Responsibilities

• Coordinate guest bookings and provide admin and logistics support.
• Liaise with guest groups before and after bookings.
• Ensure seamless service delivery between guests and internal stakeholders.
• Attend operational meetings and relay key booking information.
• Manage guest requests and ensure actioning.
• Support camp operations during peak periods, changeovers and events.
• Maintain accurate records and reporting.

Skills

Communication skills

Organisational skills

Microsoft 365 experience

Typing and documentation

Time management

Teamwork

Adaptability

Integrity and initiative

Tools

Venue360 CRM

Job description

CCC Camps Burwood is seeking a highly organised Guest Service Administrator to join our Guest Experience team. You will coordinate bookings, manage information, and support logistics to ensure every camp experience runs smoothly.

You'll work with schools, churches and community groups, delivering outstanding customer service, maintaining records, and collaborating with internal teams for seamless guest experiences across camps.