Program & Bookings Coordinator

Fresh Hope Communities; Stanwell Tops; On-site; AUD 55,000 - 75,000; Full time

Job summary

Fresh Hope Communities in Stanwell Tops, NSW, is seeking a Program & Bookings Coordinator to work with guests from initial enquiry to arrival, tailoring programs to group goals and coordinating details to bring experiences together.

You will talk with guests to understand needs, coordinate enquiries and cancellations, prepare quotes and handover documentation, and collaborate with Program, Guest Relations, Catering, Housekeeping and Maintenance to ensure every arrival runs smoothly.

Qualifications

• Experience coordinating bookings, programs, events or customer enquiries.
• Strong organisation and communication skills and attention to detail.
• Ability to manage changing priorities while keeping others informed.

Responsibilities

• Talk with guests to understand their needs and recommend suitable programs and activities.
• Coordinate program enquiries, confirmations, amendments and cancellations and keep the systems updated.
• Prepare accurate quotes, deposits, schedules, program information and handover documentation.
• Work closely with Program, Guest Relations, Catering, Housekeeping and Maintenance teams to prepare for each group's arrival.
• Identify opportunities that improve the guest experience and make effective use of the venue.

Skills

Booking coordination

Event coordination

Customer service

Organisational skills

Communication

Team collaboration

Education

First Aid qualification

Outdoor recreation / events qualification (advantage)

Tools

Booking systems

Job description

Help Create Memorable Experiences Before Guests Even Arrive.

Every great stay starts with thoughtful planning. As our Program & Bookings Coordinator, you'll work with guests to understand what they want to achieve, create a program suited to their group and coordinate the details that bring their experience together.

About The Role

From the first enquiry through to arrival, you'll help guests feel confident that their booking is in good hands. You'll:

• Talk with guests to understand their needs and recommend suitable programs and activities
• Coordinate program enquiries, confirmations, amendments and cancellations and keep the systems updated
• Prepare accurate quotes, deposits, schedules, program information and handover documentation
• Work closely with Program, Guest Relations, Catering, Housekeeping and Maintenance teams to prepare for each groups arrival
• Identify opportunities that improve the guest experience and make effective use of the venue

About You

You're someone who enjoys helping people, asking the right questions, turning lots of information into a clear and well organised plan and ensuring guest have a memorable experience. You'll bring:

• Experience coordinating bookings, programs, events or customer enquiries
• A warm, confident, 'can do' approach when working with customers and others
• Strong organisation and communication skills and attention to detail
• The ability to manage changing priorities while keeping others informed
• A collaborative approach and the ability to work across different teams
• Experience in outdoor education, camps, recreation, hospitality, tourism, schools or group guest experiences would be valued, but it isn’t essential. Qualifications in outdoor recreation, events, tourism, hospitality or business, along with a First Aid qualification, would also be an advantage.

Ready to help create experiences that matter? We'd love to hear from you.