Camp Bookings & Guest Services Coordinator

Baptist Camping Victoria Inc; Anglesea; On-site; AUD 55,000 - 75,000; Full time

Job summary

Baptist Camping Victoria Inc in Anglesea is seeking a friendly Bookings Administrator to manage enquiries, bookings and invoicing across Camp Wilkin and other BCV sites. You will ensure a warm, professional first impression from enquiry through to payment.

Based at Camp Wilkin, you will work with the bookings team to provide on-site support, use Venue360 and CRM tools, and help deliver high-quality customer service for Christian camping programs.

Qualifications

• Excellent communication and customer service skills.
• Confidence in proactive client engagement and follow-up.
• Experience in reception or busy environment administration.
• Strong attention to detail and solution-focused mindset.
• Collaborative, team-oriented approach.
• Passion for Christian camping and BCV faith.

Responsibilities

• Serve as the welcoming reception point for guests at Camp Wilkin.
• Respond to phone and email enquiries across BCV sites with warmth, clarity, and professionalism.
• Proactively follow up BCV camp leads and enquiries, maintaining regular contact and anticipating client needs.
• Manage bookings, deposits, invoicing, and documentation using our Venue360 bookings and CRM platform.
• Support the administration and delivery of ministry camps and programs.
• Collaborate with all members of the bookings team to ensure consistency and a high standard of service across all sites.
• Provide backup support for administrative tasks and office operations.

Skills

Communication

Customer service

Reception experience

Attention to detail

Teamwork

Faith alignment

Tools

Venue360

CRM

Job description

Baptist Camping Victoria Inc in Anglesea is seeking a friendly Bookings Administrator to manage enquiries, bookings and invoicing across Camp Wilkin and other BCV sites. You will ensure a warm, professional first impression from enquiry through to payment.

Based at Camp Wilkin, you will work with the bookings team to provide on-site support, use Venue360 and CRM tools, and help deliver high-quality customer service for Christian camping programs.