Bookings Administrator

Baptist Camping Victoria Inc; Anglesea; On-site; AUD 55,000 - 75,000; Full time

Job summary

Baptist Camping Victoria Inc in Anglesea is seeking a friendly Bookings Administrator to manage enquiries, bookings and invoicing across Camp Wilkin and other BCV sites. You will ensure a warm, professional first impression from enquiry through to payment.

Based at Camp Wilkin, you will work with the bookings team to provide on-site support, use Venue360 and CRM tools, and help deliver high-quality customer service for Christian camping programs.

Qualifications

• Excellent communication and customer service skills.
• Confidence in proactive client engagement and follow-up.
• Experience in reception or busy environment administration.
• Strong attention to detail and solution-focused mindset.
• Collaborative, team-oriented approach.
• Passion for Christian camping and BCV faith.

Responsibilities

• Serve as the welcoming reception point for guests at Camp Wilkin.
• Respond to phone and email enquiries across BCV sites with warmth, clarity, and professionalism.
• Proactively follow up BCV camp leads and enquiries, maintaining regular contact and anticipating client needs.
• Manage bookings, deposits, invoicing, and documentation using our Venue360 bookings and CRM platform.
• Support the administration and delivery of ministry camps and programs.
• Collaborate with all members of the bookings team to ensure consistency and a high standard of service across all sites.
• Provide backup support for administrative tasks and office operations.

Skills

Communication

Customer service

Reception experience

Attention to detail

Teamwork

Faith alignment

Tools

Venue360

CRM

Job description

Baptist Camping Victoria Inc – Anglesea VIC

Based at Camp Wilkin, this role contributes to seamless bookings administration and enquiry response across the organisation, whilst also providing in-person support to the team on site. This role is ideal for someone who is both people-oriented and detail-driven and able to create a warm welcome and a smooth, professional experience from the first enquiry through to the final invoice.

Key responsibilities

• Serve as the welcoming reception point for guests at Camp Wilkin.
• Respond to phone and email enquiries across all BCV sites with warmth, clarity, and professionalism.
• Proactively follow up BCV camp leads and enquiries, maintaining regular contact and anticipating client needs.
• Manage bookings, deposits, invoicing, and documentation using our Venue360 bookings and CRM platform.
• Support the administration and delivery of ministry camps and programs.
• Collaborate with all members of the bookings team to ensure consistency and a high standard of service across all sites.
• Provide backup support for administrative tasks and office operations.

About you

• Excellent communication and customer service skills
• Confidence in proactively engaging with clients and managing follow-up.
• Experience in reception or administration in a busy environment.
• Strong attention to detail and a proactive, solution-focused mindset.
• A collaborative, team-oriented approach.
• A passion for Christian Camping and a willingness to uphold BCV's Statement of Faith.

About us

Baptist Camping Victoria (BCV) is a not-for-profit Christian organisation operating three camp sites across regional Victoria. We are seeking a Bookings Administrator to join our multi-site Bookings Team, which manages enquiries, bookings and customer service across all BCV sites — Camp Wilkin, Burnside Camp, and Mill Valley Ranch.