Guest Experience Agent (Reception) Pre-Opening Team

Ovolo Group; Sydney; Sur place; AUD 55 000 - 70 000; Temps partiel

Avantages offerts par ce poste

Exclusive staff discounts

Life with the Works program

Training programs

Employee Assistance Program

Referral incentives

Global Marriott network

Résumé du poste

Sheraton, part of the Marriott International group, invites you to join as a Guest Experience Expert at our Sydney location. You will support the Guest Services team with day-to-day operations, ensuring outstanding guest experiences and accurate room assignments aligned with guest preferences.

You will become the hotel expert on local community offerings, handle enquires, and assist with billing verifications while maintaining attention to detail in a fast-paced environment.

Qualifications

• Experience in guest services and delivering tailored guest experiences.
• Familiarity with OPERA property management system or similar.
• Working rights in Australia.

Responsabilités

• Support your Guest Services team with general operational tasks.
• Be an expert on the hotel and surrounding community to exceed guest expectations.
• Assign rooms according to guest requests and preferences whenever possible.
• Handle general enquiries, creating meaningful guest experiences for guests.
• Assist with verifying and adjusting billing for guests with attention to detail.
• Build strong relationships with existing and new guests to enable future bookings.

Connaissances

Guest services experience

Customer service

OPERA PMS experience

Outils

OPERA PMS

Description du poste

• What Guest Experience Agent Reception Pre Open...

Showing 1422 Guest Experience Agent Reception Pre Opening Team jobs in Sydney

Sorry to hear that! What didn’t you like about this job?

Wrong location

Too few details / Lack of information

Job appears outdated

Salary information missing or unclear

Other (please specify).

Please specify...

Verification *

Thank you for your feedback

Your input helps us improve our service.

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Guest Experience Expert because together, we are better. Start your career at Sheraton, where you don't just work - you belong.

Position Summary:

• Support your Guest Services team with general operational tasks


• Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations


• Assign rooms according to guest requests and preferences whenever possible


• Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements


• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail


• Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings

About You:

• Experience with OPERA property management system or similar


• Relevant experience in a similar role


• Working rights in Australia


• Enthusiastic to elevate your career


• Self-motivated, driven and energized in a fast-paced environment


• Armed with smart solutions and a can-do attitude


• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends


• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month


• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group


• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program


• Opportunity to receive Employee Referral Incentives and get paid for working with your friend


• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

#s-dni

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Additional Information
Job Number
Job Category Rooms & Guest Services Operations
Location 161 Elizabeth Street, Sydney New S 2000, Australia
VIEW ON MAP ( Part Time
Located Remotely? N
Position Type Non-Management

POSITION SUMMARY
At the heart of local communities, Sheraton brings people together-both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Guest Experience Expert because together, we are better. Start your career at Sheraton, where you don't just work - you belong.
Position Summary:
+ Support your Guest Services team with general operational tasks
+ Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
+ Assign rooms according to guest requests and preferences whenever possible
+ Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements
+ Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
+ Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
About You:
+ Experience with OPERA property management system or similar
+ Relevant experience in a similar role
+ Working rights in Australia
+ Enthusiastic to elevate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
Our Benefits:
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
#s-dni_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._When you join the Sheraton family, you become a member of its global community. ...