Guest Experience Coordinator – Zoo Accommodations

Taronga Zoo; Dubbo; On-site; AUD 88,000 - 96,000; Full time

Benefits offered by this job

Hybrid work model

Complimentary passes (Taronga Sydney &

Dubbo Zoo passes

Free onsite parking

Discounts on accommodation

Discounted F&B

Discounted Fitness Passport

Job summary

Taronga Western Plains Zoo in Dubbo seeks an experienced Front Desk Coordinator to deliver premium guest services for overnight guests across multiple accommodation experiences, including Serengeti Resort. You will oversee front desk operations, reservations, and collaboration with the Accommodation Manager to ensure operational excellence and financial sustainability.

The role requires hospitality or related qualifications, First Aid, RSA, and Working with Children checks, with a flexible

Qualifications

• Hospitality or Business qualification or equivalent experience.
• Hold and maintain a First Aid Certificate.
• Hold and maintain a current paid NSW Responsible Service of Alcohol certificate.
• Hold and maintain a current paid NSW Working with Children Check.

Responsibilities

• Coordinate day-to-day front desk operation, reservations and guest services across accommodation experiences, ensuring exceptional service.
• Develop and coordinate front office and reservations team through recruitment, onboarding, rostering and supervision.
• Ensure high standards of property presentation and upkeep through inspections and coordination with maintenance.
• Collaborate with Housekeeping to maintain accommodation presentation, cleanliness and guest readiness.
• Provide leadership and support to front office teams, handle escalated guest inquiries and improve service quality.

Skills

Hospitality

Customer service

Team leadership

Education

Hospitality or Business qualification

Job description

Taronga Western Plains Zoo in Dubbo seeks an experienced Front Desk Coordinator to deliver premium guest services for overnight guests across multiple accommodation experiences, including Serengeti Resort. You will oversee front desk operations, reservations, and collaboration with the Accommodation Manager to ensure operational excellence and financial sustainability.

The role requires hospitality or related qualifications, First Aid, RSA, and Working with Children checks, with a flexible