Front Desk Coordinator - TWPZ

Taronga Zoo; Dubbo; On-site; AUD 88,000 - 96,000; Full time

Benefits offered by this job

Hybrid work model

Complimentary passes (Taronga Sydney &

Dubbo Zoo passes

Free onsite parking

Discounts on accommodation

Discounted F&B

Discounted Fitness Passport

Job summary

Taronga Western Plains Zoo in Dubbo seeks an experienced Front Desk Coordinator to deliver premium guest services for overnight guests across multiple accommodation experiences, including Serengeti Resort. You will oversee front desk operations, reservations, and collaboration with the Accommodation Manager to ensure operational excellence and financial sustainability.

The role requires hospitality or related qualifications, First Aid, RSA, and Working with Children checks, with a flexible

Qualifications

• Hospitality or Business qualification or equivalent experience.
• Hold and maintain a First Aid Certificate.
• Hold and maintain a current paid NSW Responsible Service of Alcohol certificate.
• Hold and maintain a current paid NSW Working with Children Check.

Responsibilities

• Coordinate day-to-day front desk operation, reservations and guest services across accommodation experiences, ensuring exceptional service.
• Develop and coordinate front office and reservations team through recruitment, onboarding, rostering and supervision.
• Ensure high standards of property presentation and upkeep through inspections and coordination with maintenance.
• Collaborate with Housekeeping to maintain accommodation presentation, cleanliness and guest readiness.
• Provide leadership and support to front office teams, handle escalated guest inquiries and improve service quality.

Skills

Hospitality

Customer service

Team leadership

Education

Hospitality or Business qualification

Job description

At Taronga Zoo in Sydney and Taronga Western Plains Zoo in Dubbo, we lead conservation efforts in the field and participate in regional and global conservation breeding programs to establish insurance populations for species threatened in the wild. We also operate two wildlife hospitals that treat and rehabilitate injured native wildlife, as well as providing best practice health care for the animals at our Zoos.

Taronga has a deep commitment to conservation science. In Australia and internationally, we work with universities, governments and conservation partners to respond to challenges impacting wildlife and people. We also have a proud tradition of delivering conservation education programs that increase knowledge and awareness and inspire students to become global leaders in conservation. Taronga receives support from the NSW Government and the Taronga Foundation. Established in 2000, the Taronga Foundation raises funds for conservation, education programs and wildlife in our care.

• Located at Sydney's Iconic Taronga Zoo
• Ongoing, full-time position
• TCSA Salaried Employees Award, Clerk Grade 1/2, annual package $88,406 - $96,112 (includes base salary $78,000 - $84,799 + plus superannuation & leave loading)

Taronga Western Plains Zoo is looking for an experienced and motivated Front Desk Coordinator to help shape unforgettable guest experiences across three unique stays, including the highly anticipated Serengeti Resort!

Create memorable stays at Taronga Western Plains Zoo by coordinating accommodation operations, supporting your team and delivering exceptional service from arrival to departure.

About the Role…

To coordinate and facilitate the delivery of high-quality guest service and product to Taronga Western Plains Zoo's overnight guests. The Front Desk Coordinator is responsible for overseeing front desk operations, implementing procedures and programs to ensure consistent service and product delivery and ensuring that the Zoo's accommodation outlets are maintained. Working closely with the Accommodation Manager, the role supports operational excellence, guest satisfaction and the financial sustainability of the accommodation products.

• Coordinate the day-to-day operation of front desk, reservations and guest services functions across accommodation experiences, ensuring exceptional guest service, efficient operations and seamless guest journeys.
• Support, develop and coordinate front office and reservations team members through recruitment, onboarding, training, rostering and day-to-day and supervision activities, ensuring resources are effectively deployed to meet operational requirements.
• Maintain high standards of property presentation and upkeep through regular inspections, issue identification and coordination of maintenance and operational support requirements.
• Work collaboratively with the Housekeeping Coordinator to monitor and maintain high standards of accommodation presentation, cleanliness and guest readiness.
• Provide operational leadership and support to front office teams by managing escalated guest enquiries, resolving operational issues and identifying opportunities to enhance guest satisfaction, operational performance and service quality.
• Support the efficient operation of Taronga Western Plains Zoo's accommodation products through effective administration, accurate record keeping and the timely use of operational systems and processes.
• Promote a strong safety culture and comply with all WHS requirements, ensuring safe practices and effective incident response. Oversee base operations and after-hours emergencies, leading the team in radio monitoring and communications
• Champion operational decisions and behaviours that reduce environmental impact, support resource efficiency and contribute to Taronga's long‑term sustainability commitments.

About You…

We are looking for candidates that have:

Key Knowledge and Experience:

• Hospitality or Business-related qualification or an equivalent combination of knowledge, skills and experience.
• Hold and maintain a First Aid Certificate (at own expense)
• Hold and maintain a current paid NSW Responsible Service of Alcohol (at own expense)
• Hold and maintain a current paid NSW Working with Children Check (at own expense)

Our employees enjoy generous employment conditions including some of the following:

• Flexible Hybrid work model - Taronga supports a blend of in-office, remote, and on-the-go workers!
• Complimentary family and friends passes across both Taronga's Sydney & Dubbo Zoo's
• Free onsite car parking, outside of peak periods
• A wide range of discounts on our award winning accommodation across both sites
• Discounted food and beverage purchases across the sites
• Discounted Fitness Passport
• We're a social team - there's always lots going on around the zoo that we get involved with!
• + more!

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, culture, religion, language or personal circumstances.

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

About Applying…

Applications Close:11:59pm Sunday 4 October 2026

We offer:

When you join our team, you'll be part of something bigger than yourself, something that gives you a purpose and inspires you daily. Both personally and professionally - you'll never stop growing at Taronga.