Hybrid Café Operations Lead – Zoo Guest Experience

Taronga; Dubbo; On-site; AUD 78,000 - 85,000; Full time

Benefits offered by this job

Hybrid work model

Complimentary passes

Free onsite parking

Discounts on accommodation

Discounted F&B

Discounted Fitness Passport

Job summary

Taronga Western Plains Zoo is seeking an experienced Café Operations Coordinator to lead the Café Wild, Waterhole Café and associated venues, delivering exceptional guest experiences, high service standards and strong workforce leadership in a dynamic zoo environment.

Responsibilities include rostering, training, venue presentation, school group food collection coordination, compliance with food safety and WHS, and driving sustainable practices while managing day-to-day café operations and

Qualifications

• Have a current NSW Driver's Licence or equivalent recognition.
• Hold and maintain a NSW Working with Children Check.
• Hold and maintain a NSW RSA certification.
• Current Senior First Aid qualification or willingness to obtain.

Responsibilities

• Coordinate the day-to-day operation of Café Wild and Waterhole Café, ensuring guest experiences, operational efficiency and high service standards.
• Recruit, onboard, train and roster café team members to meet business and guest needs.
• Provide operational leadership across café operations, support Supervisors and manage escalated issues.
• Ensure compliance with Food Safety, WHS, cash handling, incident reporting and venue inspections.
• Maintain café admin processes including ordering, stock control and invoicing; support systems usage.
• Adhere to Taronga’s Customer Service Charter and WHS charter; champion sustainability and environmental goals.
• Coordinate school group food collection and oversee guest-facing assets including vending services.

Skills

Driver's license

Working with Children Check

RSA

Senior First Aid

Job description

Taronga Western Plains Zoo is seeking an experienced Café Operations Coordinator to lead the Café Wild, Waterhole Café and associated venues, delivering exceptional guest experiences, high service standards and strong workforce leadership in a dynamic zoo environment.

Responsibilities include rostering, training, venue presentation, school group food collection coordination, compliance with food safety and WHS, and driving sustainable practices while managing day-to-day café operations and