Guest Experience Architect - Front Desk & Reservations

Taronga.org.au; Dubbo; Hybrid; AUD 88,000 - 96,000; Full time

Benefits offered by this job

Flexible Hybrid work model

Free onsite car parking

Discounts on award-winning stays

Discounted food & beverages

Discounted Fitness Passport

Passes for Taronga Sydney & Dubbo Zoos

Job summary

Taronga Western Plains Zoo is seeking an experienced Front Desk Coordinator to shape unforgettable guest experiences across three stays, including Serengeti Resort. You will coordinate front desk, reservations and guest services across accommodation outlets, ensuring smooth operations and high standards from arrival to departure.

Working with the Accommodation Manager, you will lead front office and reservations teams, support recruitment, onboarding, and rostering, and ensure exemplary service.

Qualifications

• Hospitality or Business-related qualification or an equivalent combination of knowledge, skills and experience.
• Hold and maintain a First Aid Certificate (at own expense)
• Hold and maintain a current paid NSW Responsible Service of Alcohol (at own expense)
• Hold and maintain a current paid NSW Working with Children Check (at own expense)

Responsibilities

• Coordinate the day-to-day operation of front desk, reservations and guest services functions across accommodation experiences, ensuring exceptional guest service, efficient operations and seamless guest journeys.
• Support, develop and coordinate front office and reservations team members through recruitment, onboarding, training, rostering and day-to-day supervision activities.
• Maintain high standards of property presentation and upkeep through regular inspections, issue identification and coordination of maintenance and operational support requirements.
• Work collaboratively with the Housekeeping Coordinator to monitor and maintain high standards of accommodation presentation, cleanliness and guest readiness.
• Provide operational leadership and support to front office teams by managing escalated guest enquiries, resolving operational issues and identifying opportunities to enhance guest satisfaction, operational performance and service quality.
• Promote a strong safety culture and comply with all WHS requirements, ensuring safe practices and effective incident response.
• Champion operational decisions and behaviours that reduce environmental impact, support resource efficiency and contribute to Taronga’s long-term sustainability commitments.

Education

Hospitality or Business-related qualification

First Aid Certificate

NSW Responsible Service of Alcohol (RSA)

NSW Working with Children Check

Job description

Taronga Western Plains Zoo is seeking an experienced Front Desk Coordinator to shape unforgettable guest experiences across three stays, including Serengeti Resort. You will coordinate front desk, reservations and guest services across accommodation outlets, ensuring smooth operations and high standards from arrival to departure.

Working with the Accommodation Manager, you will lead front office and reservations teams, support recruitment, onboarding, and rostering, and ensure exemplary service.