Receptionist/Porter - Casual

Federalhospitalitycareers; Coles Bay; Presencial; AUD 30.000 - 39.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

FREE staff meal per shift

FREE parking onsite

Staff uniform provided

Discount access across brands

Descripción de la vacante

Wrest Point in Tasmania is seeking a casual Front Office/Porter to welcome guests, check them in and out, handle enquiries and reservations, assist with luggage, and escort guests to rooms. You will provide hotel information and fulfill guest requests across the property.

The role offers a flexible, 7-day roster, including weekends and evenings, with opportunities to learn and grow in a supportive team environment. Prior front desk or hotel guest service experience is preferred.

Formación

• Excellent communication, interpersonal and time management skills.
• Friendly and welcoming approach to customer service.
• Previous experience in a front office, hotel or customer service role preferred.
• Experience with hotel reservations software RMS preferred but not essential.
• Ability to multitask and work across Reception and Porter duties.
• Willingness to work across a 7-day roster, including weekends and evenings.
• Unrestricted driver’s license (manual or automatic).

Responsabilidades

• Greet and check guests in and out and assist with enquiries and reservations.
• Help guests with their luggage and escort them to their rooms.
• Provide information about the hotel and fulfill guest requests throughout the property.

Conocimientos

Communication

Interpersonal skills

Time management

Customer service

Multitasking

Flexibility

Front desk experience

Driver's license

Herramientas

Hotel RMS

Descripción del empleo

We can’t wait to meet you at Wrest Point!

We're not just passionate about giving our customers a good time; we're all about making work enjoyable for our team too. You'll be part of a great bunch of people, learning as you go, with opportunities to grow your career. Plus, with stunning views of kunanyi / Mount Wellington and the Derwent River, working here feels like a getaway. Come join us for a job that's rewarding, fun and different every day!

What you can expect in a day in this role:

In this casual role, no two days will be the same. Working across both Reception and Porter duties, you’ll be one of the first friendly faces our guests meet and help create a welcoming experience from arrival through to departure.

You’ll greet and check guests in and out, assist with enquiries and reservations, help guests with their luggage and belongings, escort guests to their rooms, provide information about the hotel and deliver guest requests throughout the property.

What you will bring to the role:

• Excellent communication, interpersonal and time management skills
• A friendly and welcoming approach to customer service
• Previous experience in a front office, hotel or customer service role is preferred
• Experience with hotel reservations software RMS is preferred but not essential
• Ability to multitask and work well in a busy environment
• A willingness to work across both Reception and Porter duties
• A flexible approach to working hours over a 7-day roster, including weekends, public holidays and evening shifts
• An unrestricted drivers licence, this can be manual or automatic

An appointee to this role may be subject to pre-employment and ongoing screening checks.

What you can expect from us:

Along with this fantastic role and Federal Hospitality discounts across our hospitality and tourism properties, you will also receive:

• FREE staff meal per shift and FREE parking onsite
• Staff uniform provided
• Access to hundreds of discounts across many brands, helping you save on everyday expenses, including phone bills, fuel and groceries, fashion, restaurants, and entertainment
• Supportive work environment with learning and development opportunities