Reservations Agent

Federal; Hobart; Sur place; AUD 30 000 - 39 000; Temps partiel

Avantages offerts par ce poste

Free staff meal

Onsite parking

Brand discounts

Learning & development

Résumé du poste

Federal Hospitality in Hobart invites you to join our Southern Reservations team as a casual Reservations Agent at Wrest Point Hotel & Casino. You’ll be the first point of contact for guest inquiries, coordinate bookings and work closely with sales and operations to ensure smooth, accurate reservations.

We value genuine guest focus, clear communication and a flexible approach to shift work across a seven-day roster.

Qualifications

• Casual Reservations Agent experience preferred.
• Strong written and verbal communication.
• Experience in hospitality or tourism environment.
• Ability to work flexible shifts, including weekends.

Responsabilités

• Respond to reservation enquiries via phone and email from guests, travel agents, and corporate clients.
• Process reservations, amendments, and cancellations accurately and efficiently.
• Communicate special requests and VIP arrangements to relevant departments.
• Handle guest complaints professionally, escalating when appropriate.
• Build knowledge of room types, rates and packages to support upselling.
• Work a flexible seven-day roster, including early mornings and late nights.

Connaissances

Customer service

Communication

Brand standards

Upselling

Hospitality knowledge

Outils

Reservation system

Computer systems

Description du poste

About Federal Hospitality

Working in one of Tasmania’s most stunning locations, on the waterfront just outside the Hobart CBD at Wrest Point Hotel & Casino, you will be the driver of business growth in the groups and corporate segments.

Federal Hospitality encompasses a wide group of impressive brands including MACq01, Henry Jones Art Hotel, Saffire, Wrest Point Casino, Country Club Tasmania and 12 community hotels under the Vantage Group.

At Federal Hospitality, every decision we make, every service we provide and experience we create is centred around our guests – if this gets you excited, this could be your moment to step into our team as a Sales Executive!

What can you expect from a day in this role?

As a casual Reservations Agent in our Southern Reservations Hub covering bookings for Wrest Point Hotel & Casino, MACq01 and Henry Jones Art Hotel, you’ll be the first point of contact for accommodation bookings. You’ll manage enquiries, coordinate details, and work closely with our sales and operations teams to ensure every booking runs like clockwork.

Key Responsibilities

• Respond to reservation enquiries via phone and email from guests, travel agents, and corporate clients
• Process reservations, amendments, and cancellations accurately and efficiently
• Communicate special requests, and VIP arrangements to relevant departments
• Handle guest complaints professionally, escalating when appropriate
• Build knowledge of room types, rates, and packages to support upselling
• A flexible approach to working shift work, including early morning starts and late-night finishes, across a seven-day roster
• Strong computer skills, ideally with knowledge in use of a computerised reservations system or similar

What will you bring to the role?

You radiate a genuine passion for delivering unforgettable guest experiences, with an instinctive ability to anticipate needs and go above and beyond expectations. Your proven background in customer service means you bring the following:

• Clear, confident communication: whether you're speaking with guests or crafting thoughtful written messages, your words build trust and connection.
• A respect for brand standards and structured booking approaches: ensuring every interaction is both authentic and delivers a strong brand experience

Ideally, you’ll have demonstrated experience working in customer service or sales from a hospitality, tourism or events environment.

What you can expect from us

This is an excellent opportunity to join Tasmania’s largest private employer, based at Wrest Point Hotel & Casino in Sandy Bay. Tasmania has quickly become the ‘it’ destination, and the tourism and hospitality offering has exploded firmly on the national and world radar. This is a chance for you to advance your skills, work with award-winning brands, join an excellent team and grow your career.

Along with this fantastic role, you will also receive:

• Delicious FREE staff meal available per shift and FREE secure onsite parking at Wrest Point
• Access to hundreds of discounts across many brands, helping you save on everyday expenses, including phone bills, fuel and groceries, fashion, restaurants, and entertainment.
• Supportive work environment with learning and development opportunities.

For any further information, please contact Sofie Lannoy [e-mail]

Applications will be reviewed as they are received, and an appointment may be made prior to this advertising closing.