Reservations Specialist — Guest Experience & Upsell

Federal; Hobart; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Free staff meal

Onsite parking

Brand discounts

Learning & development

Job summary

Federal Hospitality in Hobart invites you to join our Southern Reservations team as a casual Reservations Agent at Wrest Point Hotel & Casino. You’ll be the first point of contact for guest inquiries, coordinate bookings and work closely with sales and operations to ensure smooth, accurate reservations.

We value genuine guest focus, clear communication and a flexible approach to shift work across a seven-day roster.

Qualifications

• Casual Reservations Agent experience preferred.
• Strong written and verbal communication.
• Experience in hospitality or tourism environment.
• Ability to work flexible shifts, including weekends.

Responsibilities

• Respond to reservation enquiries via phone and email from guests, travel agents, and corporate clients.
• Process reservations, amendments, and cancellations accurately and efficiently.
• Communicate special requests and VIP arrangements to relevant departments.
• Handle guest complaints professionally, escalating when appropriate.
• Build knowledge of room types, rates and packages to support upselling.
• Work a flexible seven-day roster, including early mornings and late nights.

Skills

Customer service

Communication

Brand standards

Upselling

Hospitality knowledge

Tools

Reservation system

Computer systems

Job description

Federal Hospitality in Hobart invites you to join our Southern Reservations team as a casual Reservations Agent at Wrest Point Hotel & Casino. You’ll be the first point of contact for guest inquiries, coordinate bookings and work closely with sales and operations to ensure smooth, accurate reservations.

We value genuine guest focus, clear communication and a flexible approach to shift work across a seven-day roster.