Receptionist/Porter - Casual

Federal Group; Hobart; On-site; AUD 32,000 - 39,000; Full time

Benefits offered by this job

Free staff meal per shift

Free parking onsite

Staff uniform provided

Discounts across brands

Learning and development opportunities

Job summary

Federal Group's Wrest Point venue in Tasmania is hiring for a casual front office and porter role. You will be the first friendly face for guests, checking them in and out, answering enquiries and supporting reservations.

You’ll help guests with luggage, escort to rooms, provide local information, and handle guest requests throughout the property. The role requires a flexible approach to hours on a 7-day roster, including weekends and evenings, plus a valid driver's licence.

Qualifications

• Excellent communication, interpersonal and time management skills.
• Friendly, welcoming approach to customer service.
• Previous front office, hotel or customer service experience preferred.
• Experience with RMS or hotel reservations software is a plus.
• Ability to multitask in a busy environment.
• Willingness to work across Reception and Porter duties.
• Flexible to work a 7-day roster, including weekends, public holidays and evenings.
• Unrestricted drivers licence (manual or automatic).

Responsibilities

• Greet guests and manage check-in/check-out.
• Assist with enquiries and reservations.
• Help guests with luggage and escort to rooms.
• Provide information about the hotel and local area.
• Handle guest requests throughout the property.

Skills

Communication skills

Customer service

Time management

Multitasking

Reception and porter duties

Flexible hours

Driver's license

Tools

RMS software

Job description

We can’t wait to meet you at Wrest Point!

We're not just passionate about giving our customers a good time; we're all about making work enjoyable for our team too. You'll be part of a great bunch of people, learning as you go, with opportunities to grow your career. Plus, with stunning views of kunanyi / Mount Wellington and the Derwent River, working here feels like a getaway. Come join us for a job that's rewarding, fun and different every day!

What you can expect in a day in this role:

In this casual role, no two days will be the same. Working across both Reception and Porter duties, you’ll be one of the first friendly faces our guests meet and help create a welcoming experience from arrival through to departure.

You’ll greet and check guests in and out, assist with enquiries and reservations, help guests with their luggage and belongings, escort guests to their rooms, provide information about the hotel and deliver guest requests throughout the property.

What you will bring to the role:

• Excellent communication, interpersonal and time management skills

• A friendly and welcoming approach to customer service

• Previous experience in a front office, hotel or customer service role is preferred

• Experience with hotel reservations software RMS is preferred but not essential

• Ability to multitask and work well in a busy environment

• A willingness to work across both Reception and Porter duties

• A flexible approach to working hours over a 7-day roster, including weekends, public holidays and evening shifts

• An unrestricted drivers licence, this can be manual or automatic

An appointee to this role may be subject to pre-employment and ongoing screening checks.

What you can expect from us:

Along with this fantastic role and Federal Hospitality discounts across our hospitality and tourism properties, you will also receive:

• FREE staff meal per shift and FREE parking onsite

• Staff uniform provided

• Access to hundreds of discounts across many brands, helping you save on everyday expenses, including phone bills, fuel and groceries, fashion, restaurants, and entertainment

• Supportive work environment with learning and development opportunities

For any further information, please contact Lauren Murfet, Talent Acquisition Advisor at [e-mail].

If this isn’t the right role for you but you’re interested in working at one of the Federal Hospitality properties, please check out our other current vacancies on our group careers website.