Guest Experience Concierge - Front Office & Reservations

C!Nc Hotels; Sydney; On-site; AUD 42,000 - 52,000; Part time

Job summary

Coogee Bay Hotel in Sydney's Eastern Suburbs is seeking an experienced Receptionist to deliver high-level customer service at the front desk. You will handle reservations, check-ins/outs, respond to emails and phone inquiries, maintain presentation, and support guest relations while working in a busy, lively hotel environment.

The ideal candidate has CMS Front Office experience, strong communication, and a friendly, reliable approach. This role requires 4–5 shifts per week, including weekends.

Qualifications

• Experience in a similar front office role.
• Excellent verbal and written communication.
• Knowledge of CMS Front Office program is preferred.
• Excellent presentation and guest service orientation.
• Ability to work 4–5 shifts per week, including weekends.

Responsibilities

• Handle reservations and email correspondence.
• Answer and redirect phone calls professionally.
• Develop relationships with guests to encourage repeat business.
• Ensure timely guest check-ins and checkouts.
• Respond to reservation emails and phone inquiries.
• Maintain knowledge of packages, rates, and room configurations.
• Ensure high standard of presentation in guest areas.
• Report incidents of property damage, accidents, or injuries.
• Support front office operations with accuracy and efficiency.

Skills

CMS Front Office

Customer Service

Presentation Skills

Communication

Microsoft Office

Reliability

Shift Flexibility

Tools

CMS Front Office System

Job description

Coogee Bay Hotel in Sydney's Eastern Suburbs is seeking an experienced Receptionist to deliver high-level customer service at the front desk. You will handle reservations, check-ins/outs, respond to emails and phone inquiries, maintain presentation, and support guest relations while working in a busy, lively hotel environment.

The ideal candidate has CMS Front Office experience, strong communication, and a friendly, reliable approach. This role requires 4–5 shifts per week, including weekends.