Receptionist

C!Nc Hotels; Sydney; On-site; AUD 42,000 - 52,000; Part time

Job summary

Coogee Bay Hotel in Sydney's Eastern Suburbs is seeking an experienced Receptionist to deliver high-level customer service at the front desk. You will handle reservations, check-ins/outs, respond to emails and phone inquiries, maintain presentation, and support guest relations while working in a busy, lively hotel environment.

The ideal candidate has CMS Front Office experience, strong communication, and a friendly, reliable approach. This role requires 4–5 shifts per week, including weekends.

Qualifications

• Experience in a similar front office role.
• Excellent verbal and written communication.
• Knowledge of CMS Front Office program is preferred.
• Excellent presentation and guest service orientation.
• Ability to work 4–5 shifts per week, including weekends.

Responsibilities

• Handle reservations and email correspondence.
• Answer and redirect phone calls professionally.
• Develop relationships with guests to encourage repeat business.
• Ensure timely guest check-ins and checkouts.
• Respond to reservation emails and phone inquiries.
• Maintain knowledge of packages, rates, and room configurations.
• Ensure high standard of presentation in guest areas.
• Report incidents of property damage, accidents, or injuries.
• Support front office operations with accuracy and efficiency.

Skills

CMS Front Office

Customer Service

Presentation Skills

Communication

Microsoft Office

Reliability

Shift Flexibility

Tools

CMS Front Office System

Job description

A family of extraordinary people delivering extraordinary guest experiences

Coogee Bay Hotel, located opposite Coogee Beach in Sydney's Eastern Suburbs, is so much more than just a hotel. This multi-award-winning venue is superbly located across from Coogee Beach, and has everything under the one roof.

We are seeking an experienced Receptionist to be responsible for ensuring the efficient and effective operation of the Front Office and for providing guests with a high level of customer service at all times.

Key areas of responsibility include:

• Administrative duties – including reservations, responding to emails, accounts & cash handling
• Answer and redirect phone calls in a timely and professional manner
• Develop and maintain relations with current and prospective new clients, to encourage repeat business and generate new business
• Ensure Hotel guests are attended to in a timely and efficient manner
• Action all Guest check-in and checkouts
• Respond to reservation emails
• Take and respond to phone reservations
• Have a good knowledge of current packages, room rates and room configurations
• Ensure presentation and maintenance of all areas of accommodation areas is maintained to a high standard at all times
• Ensure all incidents involving property damage, accidents and injuries staff or guests are reported to manager

Our ideal candidate will have experience with CMS hospitality front office program along with exceptional customer service and presentation skills with a good understanding of the hospitality industry.

Other essential attributes to be successful in this role:

• Previous experience in similar role
• Ability to work 4 - 5 shifts a week, including weekends
• Experience with CMS Front Office system an advantage
• Excellent verbal and written communication skills
• Ability to work in a busy customer environment
• Flexibility and reliability
• Good working knowledge of Microsoft Office applications
• Excellent attention to detail
• Ability to work under pressure

In return for your commitment you will be provided with an opportunity for development and growth within a supportive, fun and progressive hotel group.