Casual Receptionist - National Convention Centre

InterContinental Hotels Group; Canberra; On-site; AUD 48,000 - 60,000; Full time

Job summary

InterContinental Hotels Group Canberra at the National Convention Centre Canberra (NCCC) is seeking a Receptionist to join our fast-paced team and help deliver inspiring events for guests across a range of conferences and galas.

You will greet clients, manage phone enquiries, assist with carpark administration, signage for events, coat checks, and general sales support, contributing to an exceptional guest experience at every touchpoint.

Qualifications

• Minimum 1 year of experience in an administrative or similar role.
• Demonstrates excellent time management and communication skills.
• Can professionally represent the NCCC brand at all times.

Responsibilities

• Manage and direct phone enquiries efficiently
• Assist with the administration of the carpark and the setup of new permanent parkers
• Create, schedule, and distribute signage for events throughout the venue
• Manage coat check and client storage
• Provide general administrative support for the sales team
• Contribute to delivering an exceptional guest experience across all reception functions

Skills

Phone handling

Time management

Communication skills

Guest service

Attention to detail

Job description

At the National Convention Centre Canberra (NCCC) we offer an exciting opportunity to join our fast-paced, dynamic and professional team to deliver truly inspiring events to our guests. Our events range from innovative gala dinners to delicious catering for large multi-day conferences. Our prestigious and diverse range of annual events allow us to showcase our unique product and service to our guests here at the NCCC.

The moment a client walks through our doors, they walk into a genuinely memorable experience.

As a Receptionist, you will:

• Manage and direct phone enquiries efficiently
• Assist with the administration of the carpark and the setup of new permanent parkers
• Create, schedule, and distribute signage for events throughout the venue
• Manage coat check and client storage
• Provide general administrative support for the sales team
• Contribute to delivering an exceptional guest experience across all reception functions

We are looking for someone who :

• Can professionally represent the NCCC brand at all times
• Works collaboratively with our team to build strong relationships with internal and external stakeholders
• Has a minimum of 1 year of experience in an administrative or similar role
• Has a keen eye for detail and maintains high standards of accuracy
• Demonstrates excellent time management and communication skills
• Is committed to delivering a truly unique and high-quality experience for our clients
• Is flexible and adaptable, with availability for early mornings, late nights, and varying shifts as required

What you can expect from us

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the teamthe room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.