Concierge - Rydges Newcastle

EVT Limited; Newcastle; Sur place; AUD 32 000 - 40 000; Plein temps

Avantages offerts par ce poste

Dining and stays discount

Movie tickets

Seasonal perks at Thredbo

Career growth

Paid parental leave

Résumé du poste

EVT Limited is hiring for a guest-facing porter/concierge at our Australian hotels. You will welcome guests, answer inquiries, and log preferences to ensure seamless stays.

The role involves helping guests with luggage, sharing local area knowledge and hotel services, and resolving concerns according to our service standards. Applicants should have a passion for people, strong communication skills, and the stamina to stand for long periods while assisting guests.

Qualifications

• Experience in hospitality or concierge roles is preferred.
• Strong verbal and written communication skills.
• Ability to handle cash and operate POS systems with accuracy.

Responsabilités

• Welcome guests in a friendly, prompt and professional manner.
• Share information on hotel services, room locations and local area.
• Answer and record guest calls, messages, requests and preferences in the system.
• Carry out porter duties, including assisting guests with luggage.
• Resolve guest problems and complaints using service recovery guidelines.
• Follow hotel safety protocols and report any incidents to the manager on duty.

Connaissances

Customer service

Communication

Problem solving

Cash handling

Computer literacy

Physical stamina

Flexible schedule

Driver's license

Local knowledge

Description du poste

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well‑earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year‑round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there are no limits on where your career could take you.

Key Responsibilities

• Welcome guests in a friendly, prompt and professional manner, recognising EVT Rewards Club members and returning guests
• Share information on hotel services, room locations and the local area
• Answer and record guest calls, messages, requests and concerns, and log guest preferences in the system
• Carry out porter duties, including assisting guests with luggage
• Resolve guest problems and complaints using service recovery guidelines, and pass outstanding issues to management for follow‑up
• Follow hotel safety protocols and report any health and safety incidents, security breaches or suspicious behaviour to the manager on duty

What You’ll Bring

• A passion for people and service ideally with previous porter or concierge experience.
• Strong communication skills when working with guests and colleagues
• Problem solving and reasoning skills, with confidence handling guest concerns
• Basic maths skills for accurately processing cash and credit card transactions
• Basic computer skills to use property management and reservations systems
• The ability to stand for long periods and carry or lift items up to 23 kilograms
• Availability to work a flexible schedule, including nights, weekends and holidays
• A current valid driver’s licence (not learner)
• Knowledge of local area including events and restaurants.

How You Work

• Daymaker ethos: no one’s too big for the small things.
• Resilient and solutions‑focused: stays calm, moves fast.
• Growth mindset: learns, shares, and levels up others.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.

• 50% off dining and stays across EVT hotels, including QT, Rydges, Atura, LyLo and more.
• $2 movie tickets plus discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel and entertainment network.
• Paid parental leave; community and volunteering opportunities.

We welcome applicants from all backgrounds and review applications as they come in, so don’t wait! We can’t wait to see the places your career will go with EVT.