Showroom Concierge: Premium Guest Experience

Surf Motor Group; Tweed Heads; On-site; AUD 42,000 - 64,000; Full time

Job summary

Surf Motor Group in Tweed Heads, NSW, is seeking a Toyota Concierge to be the first face of our dealership. You will greet customers on the showroom floor, manage hospitality, and set a premium showroom atmosphere from arrival.

The role rewards an upbeat, high-energy personality, with on-floor duties and a strong focus on customer experience. Ideal candidates have hospitality, retail or customer service experience and are coachable, positive, and engaging.

Qualifications

• Hospitality, retail or customer service experience preferred.
• Willingness to be on your feet for long shifts.
• Coachable with a positive attitude.

Responsibilities

• Meet and greet every customer who walks through the door with energy and a smile.
• Offer drinks and refreshments and keep the hospitality area stocked and looking its best.
• Set the showroom atmosphere with music, TV and fragrance to feel premium.
• Walk the showroom to stay alert to customers needing attention.
• Support the sales team with drinks and hospitality so they can focus on customers.
• Make every car purchase a memorable moment.
• Stay positive and solution-focused.
• Take pride in personal and showroom presentation.

Skills

Hospitality

Customer service

Face-to-face greeting

Communication skills

Job description

Surf Motor Group in Tweed Heads, NSW, is seeking a Toyota Concierge to be the first face of our dealership. You will greet customers on the showroom floor, manage hospitality, and set a premium showroom atmosphere from arrival.

The role rewards an upbeat, high-energy personality, with on-floor duties and a strong focus on customer experience. Ideal candidates have hospitality, retail or customer service experience and are coachable, positive, and engaging.