Guest Experience Concierge

Port Pacific Resort; Port Macquarie; Presencial; AUD 30.000 - 39.000; Jornada completa

Descripción de la vacante

Port Pacific Resort in Port Macquarie is seeking a guest-facing team member who delivers outstanding hospitality at check-in/out, handles reservations and payments, and assists guests with requests. You’ll join a friendly staff and work on a rotating roster including weekends to ensure a memorable stay for guests.

The role emphasizes presenting well and maintaining data accuracy, with opportunities to train alongside engaging clientele who return year after year.

Formación

• Welcoming guests with a friendly and professional manner.
• Answering calls and handling guest inquiries promptly.
• Processing reservations and payments accurately.
• Maintaining accurate information and records.

Responsabilidades

• Completing check-in, check-out and payments of guests.
• Maintaining accurate information and records.
• Assisting guests with special requests & general information to ensure they get the most out of their stay.
• Cheerfully handle incoming telephone calls and in-house guest requests accurately.
• Resolving any guest complaints in a timely and professional manner, referring them to a supervisor or manager if necessary.
• Reservation taking and entering.
• Be able to work on a rotating roster including AM & PM shifts and weekends, including all school holidays.

Conocimientos

Customer service

Communication

Friendly demeanor

Attention to detail

Descripción del empleo

Port Pacific Resort in Port Macquarie is seeking a guest-facing team member who delivers outstanding hospitality at check-in/out, handles reservations and payments, and assists guests with requests. You’ll join a friendly staff and work on a rotating roster including weekends to ensure a memorable stay for guests.

The role emphasizes presenting well and maintaining data accuracy, with opportunities to train alongside engaging clientele who return year after year.