Guest Experience Attendant

Minor International

Hervey Bay

On-site

AUD 47,000 - 68,000

Part time

3 days ago

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Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Health insurance

Parental and birthday leave

Wellness support

Job summary

Oaks Hervey Bay Resort and Spa is looking for a friendly, flexible Guest Experience Attendant to join our team on a casual basis, supporting Front Office activities and housekeeping tasks to ensure guests feel welcomed from check-in to check-out.

The role offers a hands-on, varied hotel environment with opportunities to deliver exceptional service and build guest relationships across shifts.

Qualifications

1+ years' experience in Front Office preferred.
Experience in hotel or customer-facing service.
Clear, professional communication across channels.
Positive, adaptable attitude with fast-paced multitasking.
Available for a 7-day rotating roster, including weekends.

Responsibilities

Welcome guests on arrival and handle check-ins/check-outs with efficiency and warmth.
Assist with housekeeping duties including servicing rooms and public areas as required.
Provide local recommendations, handle guest requests, and respond to feedback promptly.
Support linen handling, room setup, and presentation standards.
Ensure guest rooms and public areas are maintained to brand and cleanliness standards.
Coordinate with housekeeping and other departments to ensure guest needs are met.
Process payments accurately and maintain up-to-date guest records.

Skills

Front Office experience

Customer service

Communication skills

Multitasking

Guest-focused

Job description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Oaks Hervey Bay Resort and Spa are looking for a friendly, flexible, and guest-focused Guest Experience Attendant to join our team, someone who can confidently assist across both Front Office operations on a casual basis.

This is a hands-on, dynamic role perfect for someone who enjoys variety and thrives in a guest-facing environment. You’ll be a key part role in the overall hotel experience, ensuring our guests feel welcome, well cared for, and delighted from check-in to check-out, while also assisting within housekeeping operations.

Company Description

Key Responsibilities

Welcome guests on arrival and handle check-ins/check-outs with efficiency and warmth
Assist with housekeeping duties including servicing rooms and public areas as required
Provide local recommendations, handle guest requests, and respond to feedback promptly
Support linen handling, room setup, and presentation standards
Ensure guest rooms and public areas are maintained to brand and cleanliness standards
Coordinate with housekeeping and other departments to ensure guest needs are met
Process payments accurately and maintain up-to-date guest records

Shift Details (subject to change)

Rotating roster across Monday to Sunday
Shift times scheduled within 6:00am to 10:00pm
Long term opportunity.

Hourly Rates (excluding superannuation)

Monday - Friday: $34.96 per hour

Saturday: $41.96 per hour

Sunday: $48.95 per hour

Qualifications

Successful candidates will have

1+ years' experience across Front Office would be highly beneficial.
Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
A positive, adaptable attitude and excellent communication skills
Confidence in handling multiple priorities in a fast-paced environment
Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
Availability to work across a 7-day rotating roster, including weekends and evenings. Weekends HIGHLY favourable.

Additional Information

What We Offer

Career Growth: Learning and development programs to boost your career.
Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
Global Perks: International accommodation discounts across our hotel brands.
Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
Experiences: Discounted entertainment and activities.
Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
Generous Leave: Parental and birthday leave.
Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

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