Guest Experience Associate — Casino Hospitality

Endeavour Group Careers; Alice Springs; On-site; AUD 75,000 - 80,000; Full time

Benefits offered by this job

IHG Benefits Program

Food & beverage discount

Health club discount

Meals provided

Uniforms provided

Training & career development

Staff & family social events

Job summary

Lasseters Hotel Casino is seeking enthusiastic and customer-focused Hospitality Workers to join our team at Alice Springs. This role supports operations across the Casino, restaurants, bars, hotel, and the Alice Springs Convention Centre.

Provide friendly, professional customer service; assist with venue setup, restocking, and general service tasks; greet guests and share information about our venues and services; work collaboratively with all departments to ensure smooth operations.

Qualifications

• Previous hospitality experience (preferred).
• Certificate II or III in Hospitality (advantageous).
• Completion of compulsory secondary education.
• Strong communication and customer service skills.
• Ability to work in a fast-paced environment.
• Positive attitude, reliability, and cultural awareness.
• Flexible, team-focused, and willing to learn.

Responsibilities

• Provide friendly, professional customer service.
• Support food & beverage, front-of-house, and guest service operations.
• Greet guests and share information about our venues and services.
• Maintain clean, safe, and well-presented areas.
• Assist with venue setup, clearing, restocking, and general service tasks.
• Work collaboratively with all departments to ensure smooth operations.

Skills

Strong communication

Customer service

Education

Certificate II or III in Hospitality

Completion of compulsory secondary education

Job description

Lasseters Hotel Casino is seeking enthusiastic and customer-focused Hospitality Workers to join our team at Alice Springs. This role supports operations across the Casino, restaurants, bars, hotel, and the Alice Springs Convention Centre.

Provide friendly, professional customer service; assist with venue setup, restocking, and general service tasks; greet guests and share information about our venues and services; work collaboratively with all departments to ensure smooth operations.