Hotel Service Manager: Elevate Guest Experiences

Crowne Plaza Alice Springs Lasseters; Alice Springs; On-site; AUD 74,000 - 85,000; Full time

Benefits offered by this job

Meals provided

Uniforms provided

IHG Employee Benefits

Health club discount

Day spa discounts

Staff & family events

Career progression

Job summary

Lasseters Hotel Casino in Alice Springs, NT, is seeking a Hotel Service Manager to oversee daily hotel operations across Front Office, Housekeeping, Concierge, and Guest Services. You will ensure exceptional guest experiences, high service standards, and smooth departmental coordination.

The role requires experience in hotel operations or guest services, strong customer service and communication skills, and the ability to supervise staff in a fast-paced environment.

Qualifications

• Experience in hotel operations or guest services
• Strong customer service and communication skills
• Ability to supervise and support staff
• Organised, reliable, and able to work in a fast-paced environment
• Professional presentation and strong attention to detail

Responsibilities

• Oversee daily hotel operations across Front Office, Housekeeping, Concierge, and Guest Services
• Coordinate guest service operations across hotel departments
• Ensure rooms and public areas meet brand cleanliness and presentation standards
• Liaise with Housekeeping, Maintenance, and Front Office for seamless service
• Handle guest enquiries, feedback, and service recovery
• Uphold safety, hygiene, and hotel procedures

Skills

Hotel operations

Customer service

Staff supervision

Organization

Attention to detail

Education

AQF Cert II/III in Hospitality

Job description

Lasseters Hotel Casino in Alice Springs, NT, is seeking a Hotel Service Manager to oversee daily hotel operations across Front Office, Housekeeping, Concierge, and Guest Services. You will ensure exceptional guest experiences, high service standards, and smooth departmental coordination.

The role requires experience in hotel operations or guest services, strong customer service and communication skills, and the ability to supervise staff in a fast-paced environment.