Guest Experience Ambassador: 5-Star Hotel, Sydney

Meriton Suites; Sydney; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Paid Parental Leave

Employee Assistance Program (EAP)

Friends & Family discounts

Induction program

Job summary

Meriton Suites in Sydney invites you to embark on a rewarding career path as a Guest Service Ambassador. You will warmly welcome guests, champion Meriton products and local attractions, and provide authentic service across porter and front desk duties when needed.

The role focuses on delivering memorable experiences with a friendly, professional approach. Successful candidates bring customer service experience, a polished appearance and the ability to work across a 7-day rotating roster in a

Qualifications

• Previous experience in customer service.
• Experience in a 4- or 5-star hotel is advantageous.
• A warm, people-orientated demeanour.
• Knowledge of the local area including transport and attractions.
• Impeccable grooming and presentation.
• Ability to work in a team environment and under pressure.
• Full availability to work a 7-day rotating roster.

Responsibilities

• Be the face of Meriton Suites and warmly welcome all guests.
• Champion Meriton Suites products and services, along with local attractions and events.
• Ensure the smooth delivery of authentic service while handling any concerns.
• Build and strengthen relationships with new guests and Meriton Suites’ brand advocates to secure returning stays.
• Effectively communicate and liaise with all departments to ensure the comfort, security and safety of our guests, as well as their enjoyment during their stay.
• Monitor public areas to ensure Meriton Suites standards are maintained.
• Organise luggage storage and delivery.
• Assist with Front Desk check-ins, check-outs and telephone duties when necessary.

Skills

Customer service

Hotel experience

Local knowledge

Team player

Job description

Meriton Suites in Sydney invites you to embark on a rewarding career path as a Guest Service Ambassador. You will warmly welcome guests, champion Meriton products and local attractions, and provide authentic service across porter and front desk duties when needed.

The role focuses on delivering memorable experiences with a friendly, professional approach. Successful candidates bring customer service experience, a polished appearance and the ability to work across a 7-day rotating roster in a