Guest Service Agent – Sydney

Meriton Suites; Sydney; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

M.E.R.I.T Academy

Paid Parental leave

Employee Assistance Program (EAP)

Friends and Family discounts

Induction program

Job summary

Meriton Suites in Sydney is seeking a Guest Service Agent to deliver service excellence across our properties. You will receive comprehensive training and work in a team-focused environment that supports your career development.

Key requirements include experience in customer service, a passion for hospitality, impeccable grooming, and the ability to thrive under pressure while warmly welcoming guests at check-in and check-out. Availability across a 7-day rotating roster is essential.

Qualifications

• Experience in customer service
• A passion for the hospitality industry
• Impeccable grooming and presentation
• Ability to work in a team environment and under pressure
• Similar experience in a 4-star or 5-star hotel (desirable)
• Full availability to work a 7-day rotating roster

Responsibilities

• Anticipate guest needs and deliver prompt, efficient and polished service when responding to guest requests
• Ensure all guests are warmly welcomed during check-in, check out and throughout their stay
• Promote and up-selling hotel facilities and services through solid product and service knowledge
• Effectively communicate and liaise with all departments and understand the importance of teamwork within hotel operations

Skills

Customer service

Job description

We have an opportunity to join one of our wonderful Sydney properties in the role of Guest Service Agent.

About the Role

As a Guest Service Agent, you will play an integral role delivering service excellence. You will be provided comprehensive training to equip you with the tools required to perform at your best. You will work in a team member focused environment which will provide you opportunities to develop your skills and ultimately grow your career within Meriton Suites.

Your key responsibilities

• Anticipate guest needs and deliver prompt, efficient and polished service when responding to guest requests
• Ensure all guests are warmly welcomed during check-in, check out and throughout their stay
• Promote and up-selling hotel facilities and services through solid product and service knowledge
• Effectively communicate and liaise with all departments and understand the importance of teamwork within hotel operations

To be successful in this role you will have

• Experience in customer service
• A passion for the hospitality industry
• Impeccable grooming and presentation
• Ability to work in a team environment and under pressure
• Similar experience in a 4-star or 5-star hotel (desirable)
• Full availability to work a 7-day rotating roster

Why Meriton Suites?

• Australia's largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally
• Level 3 HIGA hourly rates + penalties and loadings + super + excellent team benefits
• Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
• 'M.E.R.I.T Academy' our online training platform to further develop your skills and knowledge
• Paid Parental leave
• Access to Employee Assistance Program (EAP) to provide professional and personal advice
• Friends and Family discounts
• Team activities and social events
• Induction program for all new starters

Only short-listed applicants will be contacted within 7 days of application. Please note that we will not consider external agencies as recruitment for this role is handled internally.