Guest Service Ambassador - Sydney

Meriton Suites; Sydney; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Paid Parental Leave

Employee Assistance Program (EAP)

Friends & Family discounts

Induction program

Job summary

Meriton Suites in Sydney invites you to embark on a rewarding career path as a Guest Service Ambassador. You will warmly welcome guests, champion Meriton products and local attractions, and provide authentic service across porter and front desk duties when needed.

The role focuses on delivering memorable experiences with a friendly, professional approach. Successful candidates bring customer service experience, a polished appearance and the ability to work across a 7-day rotating roster in a

Qualifications

• Previous experience in customer service.
• Experience in a 4- or 5-star hotel is advantageous.
• A warm, people-orientated demeanour.
• Knowledge of the local area including transport and attractions.
• Impeccable grooming and presentation.
• Ability to work in a team environment and under pressure.
• Full availability to work a 7-day rotating roster.

Responsibilities

• Be the face of Meriton Suites and warmly welcome all guests.
• Champion Meriton Suites products and services, along with local attractions and events.
• Ensure the smooth delivery of authentic service while handling any concerns.
• Build and strengthen relationships with new guests and Meriton Suites’ brand advocates to secure returning stays.
• Effectively communicate and liaise with all departments to ensure the comfort, security and safety of our guests, as well as their enjoyment during their stay.
• Monitor public areas to ensure Meriton Suites standards are maintained.
• Organise luggage storage and delivery.
• Assist with Front Desk check-ins, check-outs and telephone duties when necessary.

Skills

Customer service

Hotel experience

Local knowledge

Team player

Job description

Meriton Suites invites you to explore a rewarding career path as Guest Service Ambassador at one of our brilliant Sydney locations.

About the Role

As a Guest Service Ambassador, you will be a naturally welcoming individual with the ability to delivery warm and authentic service in every interaction. You will play a vital role in crafting memorable experiences for our guests while representing Meriton Suites’ core values. You will participate in the daily operations of our Porter Desk and Front Desk if required, which includes handling general enquiries or concerns and assisting with guest luggage for arrivals and departures.

Your key responsibilities:

• Be the face of Meriton Suites and warmly welcome all guests
• Champion Meriton Suites products and services, along with local attractions and events – be the go-to person to provide recommendations and assist with general enquiries
• Ensure the smooth delivery of authentic service while handling any concerns
• Build and strengthen relationships with new guests and Meriton Suites’ brand advocates to secure returning stays
• Effectively communicate and liaise with all departments to ensure the comfort, security and safety of our guests, as well as their enjoyment during their stay
• Monitor public areas to ensure Meriton Suites standards are maintained
• Organise luggage storage and delivery
• Assist with Front Desk check-ins, check-outs and telephone duties when necessary

To be successful in this role you will have

• Previous experience in customer service
• Similar experience in a 4-star or 5-star hotel is advantageous
• A warm, people-orientated demeanour
• Knowledge of the local area including transport and attractions
• Impeccable grooming and presentationA passion in creating a memorable first and last impression
• Ability to work in a team environment and under pressure
• Full availability to work a 7-day rotating roster

Why Meriton Suites?

• Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally
• Level 2 HIGA hourly rates + penalties and loadings + super + excellent team benefits
• Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
• ‘Merit Academy’ our online training platform to further develop your skills and knowledge
• Paid Parental leave
• Access to Employee Assistance Program (EAP) to provide professional and personal advice
• Friends and Family discounts
• Team activities and social events
• Induction program for all new starters