Guest Experience Supervisor

67A9P; Sydney; On-site; AUD 45,000 - 60,000; Full time

Job summary

Marriott International Autograph Collection is seeking a friendly Concierge/Guest Services professional in Sydney. You will welcome guests, respond to requests, and coordinate with teams to ensure memorable experiences and smooth operations on a full-time on-site basis.

Ideal candidates have prior hospitality experience, strong communication skills, and the ability to work a flexible schedule, including weekends and public holidays.

Qualifications

• Previous experience in Concierge, Guest Services, Front Office, or a hospitality environment.
• Prior supervisory or leadership experience is preferred.
• Strong communication, organisational, and problem-solving skills.
• Passion for hospitality and creating memorable guest experiences.
• Flexible availability to work a rotating roster, including weekends and public holidays.

Responsibilities

• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting.
• Actively listen and respond positively to guest questions, concerns, and requests to resolve issues and build trust.
• Anticipate guests' service needs and address preferences where possible.
• Coordinate with relevant departments to resolve requests and ensure guest satisfaction.

Skills

Strong communication

Organisational skills

Problem solving

Hospitality mindset

Flexible roster

Customer service

Job description

Marriott International Autograph Collection is seeking a friendly Concierge/Guest Services professional in Sydney. You will welcome guests, respond to requests, and coordinate with teams to ensure memorable experiences and smooth operations on a full-time on-site basis.

Ideal candidates have prior hospitality experience, strong communication skills, and the ability to work a flexible schedule, including weekends and public holidays.