Guest Experience Ambassador

Vicinity Centres; Tasmania; On-site; AUD 52,000 - 66,000; Full time

Job summary

Vicinity Centres is looking for a Guest Experience Representative to deliver exceptional customer service at our centre. You will handle enquiries and provide accurate information about services and amenities, resolving issues efficiently while representing our brand with professionalism.

As the first point of contact, you will collaborate with the operations team, support retailers, and contribute to a welcoming environment that elevates the consumer experience at our retail destinations.

Qualifications

• Excellent written and verbal communication skills.
• Proactive, organised and efficient with a customer-focused approach.
• Confident in handling a variety of enquiries, including transactions and feedback.

Responsibilities

• Deliver exceptional customer service at the centre's desk across in-person, phone and email channels.
• Provide information about services and amenities and resolve issues promptly.
• Build relationships with retailers, tenants and customers to support centre operations and experience.

Job description

Vicinity Centres is looking for a Guest Experience Representative to deliver exceptional customer service at our centre. You will handle enquiries and provide accurate information about services and amenities, resolving issues efficiently while representing our brand with professionalism.

As the first point of contact, you will collaborate with the operations team, support retailers, and contribute to a welcoming environment that elevates the consumer experience at our retail destinations.