Guest Experience Ambassador

Vicinity Centres; Australia; On-site; AUD 50,000 - 65,000; Full time

Job summary

Vicinity Centres in Australia is seeking a Guest Experience Representative to deliver exceptional service at our centre. You will be the first point of contact, assisting customers with enquiries and providing information about services and amenities.

You will collaborate with the centre management to maintain safety, efficiency and a welcoming environment. This role requires strong communication, multitasking and a customer‑focused mindset, with experience using common office software and

Qualifications

• Experience in customer-facing roles with strong communication.
• Proficient with Microsoft Office and common business apps.
• Familiarity with POS, PMS, CRM systems.
• Ability to multitask and resolve customer issues.
• Good knowledge of local transport, communities and amenities.

Responsibilities

• Maintain an inviting customer service desk and ensure safety.
• Assist customers with enquiries and provide information about services.
• Resolve issues efficiently and liaise with centre management.
• Support operational tasks and administer reporting.
• Build relationships with retailers and tenants.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Microsoft Office

CRM / PMS familiarity

Team collaboration

Attention to detail

Tools

POS systems

CRM systems

PMS systems

Outlook/Office 365

Job description

Vicinity Centres in Australia is seeking a Guest Experience Representative to deliver exceptional service at our centre. You will be the first point of contact, assisting customers with enquiries and providing information about services and amenities.

You will collaborate with the centre management to maintain safety, efficiency and a welcoming environment. This role requires strong communication, multitasking and a customer‑focused mindset, with experience using common office software and