Guest Experience Ambassador

Vicinity Limited; Australia; On-site; AUD 60,000 - 75,000; Full time

Job summary

Vicinity Limited in Australia is hiring a Guest Experience Representative to deliver exceptional service at our centres, ensuring a welcoming experience for customers and visitors. You will handle enquiries, provide information on services, and resolve issues promptly while representing Vicinity’s values.

As the first point of contact, you will liaise with centre management, retailers, and customers, maintaining high standards, accurate reporting, and contributing to a positive team culture with

Qualifications

• Experience in delivering elevated customer experiences.
• Excellent written and verbal communication skills.
• Ability to multitask and resolve issues quickly.

Responsibilities

• Run the customer service desk with a welcoming, safe environment.
• Respond to enquiries via in-person, phone, and email.
• Provide information about services and amenities.
• Resolve issues and elevate when needed.
• Build relationships with retailers, tenants, and customers.

Skills

Customer service

Communication

Problem solving

Multitasking

Tools

CRM systems

POS systems

Microsoft Office

Job description

Vicinity Limited in Australia is hiring a Guest Experience Representative to deliver exceptional service at our centres, ensuring a welcoming experience for customers and visitors. You will handle enquiries, provide information on services, and resolve issues promptly while representing Vicinity’s values.

As the first point of contact, you will liaise with centre management, retailers, and customers, maintaining high standards, accurate reporting, and contributing to a positive team culture with