Guest Experience Agent - Resort Front Desk

Oaks Hotels, Resorts & Suites; Cooma; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Staff perks

Career growth

Job summary

Oaks Lake Crackenback Resort in New South Wales, Australia, is seeking a full-time Guest Service Agent passionate about delivering exceptional hospitality and guest experiences. You will welcome guests, assist with check-in and check-out, offer local recommendations, and support front office operations with reservations and guest inquiries.

Flexibility to work weekends and holidays is required, with shifts from 8:00am to 7:00pm during peak periods; opportunities for career growth and staff perks

Job description

Minor Hotels' Oaks Lake Crackenback Resort is seeking a full-time Guest Service Agent who is passionate about delivering excellent hospitality and guest experiences.

You will welcome guests, guide them through check-in/check‑out, share local recommendations, and support front office operations with reservations and customer inquiries. This role requires flexibility to work weekends and holidays, with shifts ranging 8:00am to 7:00pm during peak periods, and offers career growth and staff perks.