Guest Experience Agent

Sheraton; Sydney; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Exclusive staff discounts on food and

Exclusive staff discounts on hotel *

Job summary

Sheraton Sydney is seeking a Guest Experience Expert to join our Guest Services team. You will support daily operations, know the hotel and local community to exceed guest expectations, assign rooms per guest requests, and handle enquiries to create personalized experiences.

You'll verify and adjust billing with attention to detail, build relationships for repeat bookings, and thrive in a fast-paced environment.

Qualifications

• Experience with OPERA property management system or similar.
• Relevant experience in a similar role.
• Working rights in Australia.

Responsibilities

• Support the Guest Services team with general operational tasks.
• Be an expert on the hotel and surrounding community to exceed guest expectations.
• Assign rooms according to guest requests and preferences when possible.
• Handle general enquiries to create meaningful guest experiences tailored to guest requirements.
• Assist with verifying and adjusting billing for guests with attention to detail.
• Build and strengthen relationships with guests to enable future bookings.

Job description

t the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Guest Experience Expert because together, we are better. Start your career at Sheraton, where you don't just work - you belong.

Position Summary:

Support your Guest Services team with general operational tasks

Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations

Assign rooms according to guest requests and preferences whenever possible

Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements

Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail

Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings

About You:

Experience with OPERA property management system or similar

Relevant experience in a similar role

Working rights in Australia

Enthusiastic to accelerate your career

Self-motivated, driven and energized in a fast-paced environment

Armed with smart solutions and a can-do attitude

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

Opportunity to receive Employee Referral Incentives and get paid for working with your friend

Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Sheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gatherand connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliverameaningful guest experience, we encourage you to exploreyour next career opportunitywith Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.