Guest Experience Agent — 5-Star Luxury Hotel

Luminary Consulting Group; Brisbane; On-site; AUD 42,000 - 65,000; Full time

Benefits offered by this job

50% F&B discount across Crystalbrook</

$99 room rates and friends/family rate

Enhanced parental Leave

Job summary

Crystalbrook Vincent, a five‑star hotel at Howard Smith Wharves, is seeking a Guest Service Agent who is brave, bold, and energetic to connect with guests and enhance their experience.

You’ll join a vibrant team and bring strong IT/process experience, including familiarity with Opera (PMS). Availability across a 7‑day roster, including evenings and nights, is essential to succeed in this role.

Qualifications

• No, temporary or student visas cannot be considered.

Responsibilities

• You will work in a team‑oriented environment to achieve common goals.
• You have prior hotel guest service experience.
• You will be proficient with IT processes and familiar with Opera (PMS).
• A working knowledge of Brisbane and enthusiasm for local tourism is useful.
• You must be available to work across a 7‑day roster, including evenings and nights.
• You will be motivated to deliver the best guest experience possible.

Skills

Guest service experience

Attention to detail

Local Brisbane knowledge

Tools

Opera PMS

Job description

Crystalbrook Vincent, a five‑star hotel at Howard Smith Wharves, is seeking a Guest Service Agent who is brave, bold, and energetic to connect with guests and enhance their experience.

You’ll join a vibrant team and bring strong IT/process experience, including familiarity with Opera (PMS). Availability across a 7‑day roster, including evenings and nights, is essential to succeed in this role.