Guest Service Agent

Colonial Group; Perth; On-site; AUD 42,000 - 64,000; Full time

Job summary

Colonial Group seeks a Guest Service Agent in Perth to warmly welcome guests, manage check-in/check-out, and act as the local ambassador with knowledge of area attractions. You will collaborate with teams and adapt to varying shifts to uphold outstanding hospitality standards.

The role emphasizes guest satisfaction, seamless reservations, and proactive engagement to enhance every guest’s stay at our Perth property.

Qualifications

• Previous front desk experience in hotels is a valuable asset.
• Strong customer service mindset and initiative.
• Capable of collaboration within a team and independently.
• Excellent organisational and time management skills.
• Strong written and verbal communication.

Responsibilities

• Roll out the red carpet of hospitality from check-in to check-out.
• Communicate effectively with guests and colleagues for cohesive collaboration.
• Resolve guest issues and transform dilemmas into positive outcomes.
• Promote hotel amenities and services with product knowledge.
• Share information on local neighbourhood hotspots and must-visit gems.
• Handle reservations and guest accounts accurately.

Skills

Guest service

Front desk experience

Multitasking

Teamwork

Communication

Job description

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Previous experience in hotel front desk operations is a valuable asset
• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required