Guest Experience Agent – Hotel Front Desk

The Star Ent Group; Gold Coast City; Hybrid; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Complimentary meals on site

Uniform provided and laundered

Competitive hourly rate

Discounted parking

Employee discounts across restaurants

Job summary

The Star Gold Coast is seeking a Hotel Guest Service Agent to welcome guests, manage check-ins and check-outs, and resolve inquiries with professionalism. You will be the face of the property, ensuring every guest feels valued throughout their stay.

Ideal candidates excel in communication, stay calm in busy environments, and are proficient with hospitality software such as Opera. Weekend and holiday shifts are available as part of a flexible schedule.

Qualifications

• Exceptional communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Strong problem-solving skills and promptly resolve guest issues.
• Proficiency with guest management systems (Opera highly regarded).
• Flexibility to work varying shifts, including weekends and holidays.

Responsibilities

• Handle check-ins and check-outs for guests.
• Address inquiries and resolve issues with professionalism and efficiency.
• Ensure guests feel welcomed and valued throughout their stay.

Skills

Communication

Customer service

Problem solving

Opera PMS

Shift flexibility

Tools

Opera PMS

Job description

The Star Gold Coast is seeking a Hotel Guest Service Agent to welcome guests, manage check-ins and check-outs, and resolve inquiries with professionalism. You will be the face of the property, ensuring every guest feels valued throughout their stay.

Ideal candidates excel in communication, stay calm in busy environments, and are proficient with hospitality software such as Opera. Weekend and holiday shifts are available as part of a flexible schedule.