Guest Experience Specialist – Front Office

Nearheal; Queensland; Hybrid; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Free parking

Employee discounts

Anniversary stay

Growth opportunities

Free lunch

Wellbeing & authenticity

Job summary

Mercure Resort on the Gold Coast is seeking a warm, professional Guest Services Associate to welcome guests from check-in to departure with genuine care. You will handle front desk operations, assist with guest requests, and collaborate with hotel teams to create a seamless, memorable stay that reflects our wellbeing philosophy and local hospitality spirit.

If you value guest connection, have outstanding communication skills, and can work flexible evenings and weekends, join us for growth,

Qualifications

• Experience or exposure to front office operations in hotels or resorts.
• Strong communication skills and emotional intelligence.
• Ability to drive guest loyalty and in-house dining.

Responsibilities

• Welcome guests to the resort with warmth and confidence.
• Manage guest requests and front office systems with accuracy.
• Create a seamless check-in to check-out journey.
• Anticipate guest needs with intuition and emotional intelligence.
• Inspire guests to explore the local area and culture.
• Share local stories to drive loyalty and return visits.
• Collaborate with all teams to elevate guest touchpoints.
• Deliver authentic, professional service with warmth.

Skills

Front office ops

Communication

Guest loyalty

Hospitality passion

Opera Cloud

Microsoft Office

Attention to detail

Team player

Adaptability

Tools

Microsoft Office

Opera Cloud

Job description

Mercure Resort on the Gold Coast is seeking a warm, professional Guest Services Associate to welcome guests from check-in to departure with genuine care. You will handle front desk operations, assist with guest requests, and collaborate with hotel teams to create a seamless, memorable stay that reflects our wellbeing philosophy and local hospitality spirit.

If you value guest connection, have outstanding communication skills, and can work flexible evenings and weekends, join us for growth,