Guest Experience Agent — Helicopter Tours

Surfers Paradise Helicopters; Gold Coast City; On-site; AUD 45,000 - 65,000; Full time

Job summary

Surfers Paradise Helicopters is seeking a friendly Customer Service Agent to warmly welcome guests at the terminal and support check-ins for exhilarating helicopter experiences on the Gold Coast.

You will handle phone and in-person inquiries, promote scenic flights, and assist guests in selecting the perfect tour. Experience with booking systems is a plus; aviation or tourism background is valued but not required.

Qualifications

• A natural people-person with exceptional customer service.
• ,

Responsibilities

• Greet guests warmly at the terminal and assist with check-ins.
• ,

Skills

People skills

Customer service

Communication

Office software

Booking systems

Multilingual

Tools

Microsoft Office

Rezdy booking system

Job description

Surfers Paradise Helicopters is seeking a friendly Customer Service Agent to warmly welcome guests at the terminal and support check-ins for exhilarating helicopter experiences on the Gold Coast.

You will handle phone and in-person inquiries, promote scenic flights, and assist guests in selecting the perfect tour. Experience with booking systems is a plus; aviation or tourism background is valued but not required.