Guest Experience Agent – Front Desk

Accor Apartments & Realty; Bowral; On-site; AUD 48,000 - 62,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless (ALL) Loyalty

Job summary

Peppers Craigieburn in Bowral, NSW, invites a Guest Service Agent to welcome guests and manage the front desk from check-in to check-out. The role emphasizes delivering memorable hospitality and a warm, personalised guest experience.

Responsibilities include handling reservations, promoting hotel amenities, and providing area guidance while thriving in a dynamic environment with varied shifts including nights and weekends.

Qualifications

• Experience in hotel front desk operations is preferred.
• Strong customer service orientation and communication skills.
• Ability to work in a team and independently, under pressure.

Responsibilities

• Roll out the red carpet of hospitality from check-in to check-out.
• Communicate with guests and colleagues to ensure cohesive collaboration.
• Resolve issues and transform dilemmas into positive outcomes for guests.
• Promote hotel amenities and services with a deep product understanding.
• Share neighbourhood local insights and must-visit spots with guests.
• Handle reservations and manage guest accounts accurately.

Skills

Front desk experience

Customer service

Team collaboration

Multitasking

Communication skills

Shift flexibility

Job description

Peppers Craigieburn in Bowral, NSW, invites a Guest Service Agent to welcome guests and manage the front desk from check-in to check-out. The role emphasizes delivering memorable hospitality and a warm, personalised guest experience.

Responsibilities include handling reservations, promoting hotel amenities, and providing area guidance while thriving in a dynamic environment with varied shifts including nights and weekends.