Gold Coast Concierge — Elevate Guest Experiences

EVT - Entertainment | Ventures | Travel; Gold Coast City; On-site; AUD 42,000 - 65,000; Full time

Benefits offered by this job

50% off dining and stays across EVT酒店

$2 movie tickets + discounts on Gold..

Seasonal perks at Thredbo

Rapid career growth across our hotel &

Paid parental leave; community & e

Job summary

QT Gold Coast, part of EVT, is seeking a friendly Concierge to help guests enjoy the Gold Coast with insider tips, seamless bookings, and QT flair. You’ll resolve issues on the spot and take pride in turning stays into memorable experiences.

Ideal candidates bring hospitality experience, strong local knowledge, and a proactive, solutions-focused mindset. The role involves evenings, weekends, and public holidays in a dynamic hotel setting.

Qualifications

• Experience in a concierge, guest services, or similar customer-facing hospitality role is highly regarded.
• Strong local knowledge of the Gold Coast or willingness to build it quickly.
• Excellent communication skills and a confident, professional manner.
• A proactive, solutions-focused approach to guest requests, big or small.
• Ability to multi-task and stay composed during busy periods.
• Flexibility to work a rotating roster, including evenings, weekends, and public holidays.
• A team player who brings energy and genuine care to every guest interaction.

Responsibilities

• Welcome and assist guests with genuine warmth, offering local recommendations and insider knowledge of the Gold Coast.
• Arrange restaurant bookings, tours, transport, and tickets to local attractions and events.
• Manage luggage services, valet coordination, and other arrival and departure logistics.
• Respond promptly to guest requests, resolving issues or escalating where required to ensure a great outcome.
• Maintain strong knowledge of hotel facilities, promotions, and the wider Gold Coast area.
• Liaise with front office, housekeeping, and other departments to ensure a seamless guest experience.
• Maintain a well-presented concierge desk and lobby area at all times.
• Uphold hotel policies, procedures, and WHS guidelines at all times.

Skills

Concierge experience

Local knowledge

Communication skills

Problem solving

Multi-tasking

Team player

Job description

QT Gold Coast, part of EVT, is seeking a friendly Concierge to help guests enjoy the Gold Coast with insider tips, seamless bookings, and QT flair. You’ll resolve issues on the spot and take pride in turning stays into memorable experiences.

Ideal candidates bring hospitality experience, strong local knowledge, and a proactive, solutions-focused mindset. The role involves evenings, weekends, and public holidays in a dynamic hotel setting.