Growth-Focused SMB Account Manager

Nexon Asia Pacific; Melbourne; On-site; AUD 70,000 - 110,000; Full time

Job summary

Nexon Asia Pacific is seeking an SMB Account Manager to join our Melbourne sales team. You will manage an assigned portfolio of existing customers, protect and grow revenue, and identify new opportunities across up-selling, cross-selling and renewals.

Success requires a customer-focused approach, strong relationship-building, and solid IT industry knowledge. You will work with CRM and Office tools to drive pipelines, forecasts and targets while delivering Nexon's premium customer experience.

Qualifications

• Minimum two years' experience in account management, client services, customer service or sales within the IT industry.
• Demonstrated success in solution-based selling and achieving sales targets.
• Experience managing contract renewals and growing existing customer accounts.
• Strong understanding of the sales process.
• Working knowledge of CRM systems.
• Technical knowledge or experience within the IT industry will be highly regarded.

Responsibilities

• Manage and maintain strong relationships with an assigned portfolio of existing customers.
• Maintain regular contact with customers to understand their needs, priorities and level of satisfaction.
• Protect and grow revenue across existing customer accounts.
• Identify and progress upsell, cross-sell and renewal opportunities.
• Achieve and exceed agreed monthly sales targets and KPIs.
• Develop, maintain and actively manage a pipeline of sales opportunities.
• Manage contract and service renewals within required timeframes.
• Identify accounts at risk and develop appropriate retention strategies.
• Escalate customer, commercial or retention risks where additional support is required.
• Respond to customer issues and support their effective and timely resolution.
• Maintain accurate customer, sales activity, opportunity and pipeline information within the CRM.
• Prepare and maintain accurate sales forecasts and updates.
• Follow Nexon's sales processes and required approval procedures.
• Work collaboratively with colleagues to support customer outcomes and team performance.
• Maintain a strong understanding of Nexon's products, services and customer value proposition.

Skills

Communication

Relationship building

Commercial acumen

Sales target achievement

CRM proficiency

Microsoft Office

Problem solving

Team collaboration

Attention to detail

Tools

CRM software

Microsoft Excel

Office tools

Job description

Nexon Asia Pacific is seeking an SMB Account Manager to join our Melbourne sales team. You will manage an assigned portfolio of existing customers, protect and grow revenue, and identify new opportunities across up-selling, cross-selling and renewals.

Success requires a customer-focused approach, strong relationship-building, and solid IT industry knowledge. You will work with CRM and Office tools to drive pipelines, forecasts and targets while delivering Nexon's premium customer experience.