Group Retail Operations Manager

Retailworld Resourcing; Darwin; On-site; AUD 160,000 - 180,000; Full time

Benefits offered by this job

Direct exposure to executive leadership

Relocation assistance available

Salary packaging benefits

Incentives and bonuses

Job summary

Retailworld Resourcing is seeking an experienced Retail Group Operations Manager in Darwin. This high-impact role involves overseeing Area Managers across Northern Territory and Queensland while focusing on leadership development, operational performance, and community engagement. Ideal candidates have extensive multi-site retail experience, strong commercial acumen, and excellent communication skills. Benefits include a competitive salary of $160-180k plus super and bonus, direct exposure to executive leadership, and relocation assistance for the right candidate.

Qualifications

• Strong leadership in multi-site retail environments.
• Ability to drive operational efficiencies across dispersed locations.
• Exceptional communication and commercial skills.

Responsibilities

• Lead and coach a team of Area Managers.
• Drive sales, cost control and overall store performance.
• Identify operational improvement opportunities.

Skills

Senior multi-site retail leadership experience

Strong supermarket, grocery or large-format retail operations background

Experience leading leaders across dispersed locations

High commercial and financial acumen

Strong budgeting, reporting and operational analysis capability

Excellent communication and stakeholder management skills

A passion for operational improvement and team development

Job description

An exciting opportunity has become available for an experienced Retail Group Operations Manager to join one of Australia’s most unique and purpose-driven retail organisations based in Darwin.

Reporting directly to the GM Retail, this role will oversee a network of Area Managers across NT & QLD with a strong focus on leadership development, operational performance, commercial outcomes and continuous improvement across a large multi-site retail portfolio.

This is a rare opportunity to step into a senior leadership role with genuine long-term growth potential. The previous leader in this position has recently been promoted internally into the GM Retail role.

About the Role

This is a high-impact leadership role where no two days look the same.

You’ll work closely with Area Managers and operational teams to drive:

• Commercial performance and operational consistency
• Leadership coaching and team development
• Budgeting, forecasting and P&L performance
• Process improvement and operational efficiencies
• Community and stakeholder engagement
• Workforce planning and succession development
• Retail standards and compliance across multiple sites

The role is based in Darwin and includes regular travel to remote communities across the Northern Territory and Queensland.

What You’ll Be Doing

• Leading and coaching a team of Area Managers
• Supporting operational strategy alongside the GM Retail
• Driving sales, cost control and overall store performance
• Identifying opportunities to improve operational efficiencies
• Building strong internal and external stakeholder relationships
• Developing leadership capability across the retail network
• Supporting budgeting and financial planning processes
• Driving a positive and people-focused leadership culture

What You’ll Bring

• Senior multi-site retail leadership experience
• Strong supermarket, grocery or large-format retail operations background
• Experience leading leaders across dispersed locations
• High commercial and financial acumen
• Strong budgeting, reporting and operational analysis capability
• A hands-on and adaptable leadership style
• Excellent communication and stakeholder management skills
• The ability to balance accountability with empathy and people leadership
• A passion for operational improvement and team development

This role will suit someone who thrives in dynamic environments and enjoys building strong teams, solving operational challenges and making a meaningful contribution.

The Benefits

• $160-180k + Super + Bonus + Incentives
• Direct exposure to executive leadership
• Diverse and rewarding multi-site operational scope
• Salary packaging benefits
• Relocation assistance available
• Opportunity to make a real impact across remote communities
• Strong organisational values and people-first culture