Group Reservations Supervisor
langhamhotelsgoldcoast
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Benefits offered by this job
Job summary
The Langham, Gold Coast is seeking a vibrant Group Reservations Supervisor to ensure seamless group bookings and outstanding guest service. You will support the Reservations Manager, quote competitive group rates, coordinate room blocks, rooming lists and contracts for large groups, and assist the Sales team with on-site meetings as required.
Ideal candidates bring proven customer service experience, excellent communication, attention to detail, and familiarity with hotel property management
Qualifications
- Experience in customer service roles.
- Strong communication skills.
- Familiarity with hotel property management systems.
- Australian work rights; no sponsorship available.
Responsibilities
- Assist Reservations Manager in overseeing group reservations operations.
- Handle reservations, enquiries and cancellations professionally.
- Quote rates to maximise room revenue according to Brand Standards.
- Coordinate room blocks, rooming lists and large-group contracts.
- Assist Sales team with on-site meetings as required.
Skills
Education
Job description
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
The Langham, Gold Coast and The Jewel Residences, managed by Langham has ushered in a new era of sophistication to Australia's playground. Comprising 169 guest rooms and suites and 170 luxury apartments and located on absolute beachfront. Open and poised to elevate the culinary scene on the Gold Coast - The Langham, Gold Coast offers our guests a variety of venues each with their own unique offerings, with one thing for certain -our cuisine will always be an experience to look forward to.
We are seeking a vibrant and experienced Group Reservations Supervisor to deliver the highest level of service, providing a seamless and memorable experience for our clients and guests.
As Group Reservations Supervisor, you will assist our Reservations Manager in overseeing the operations of the reservations department with a focus on Group Reservations. The Group Reservations Supervisor is responsible for handling reservations, enquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximise room revenue according to Langham Brand Standards. You will also be responsible to coordinate the reservations, room blocks, rooming lists, contracts for large groups and assist Sales team with on-site meetings on ad hoc basis.
To be successful in the role you will have been in the same or similar position and have proven experience in customer service, be a good communicator, and enjoy interacting with people. You must also have:
- Passion for service excellence and providing superior hospitality;
- Superior grooming and presentation;
- Ability to work independently and collaboratively
- An unrivalled attention to detail, with asolutions focused mindset;
- Good working knowledge of hotel property management systems ( Shiiji Daylight an advantage );
- Tertiary qualifications in Hotel/Hospitality/Business or similar advantageous;
- Australian work rights. We are unable to offer Sponsorship for this position.
The Langham, Gold Coast offers current and future colleagues:
- Benchmarked and competitive remuneration;
- Industry leading Learning and Development, with career progression opportunities;
- Complimentary meals on shift, and laundering of your duty attire;
- 6 complimentary hotel nights to stay at LHG Hotels and Resorts worldwide each year;
- Employee Assistance Program;
plus a vast array of additional benefits and recognition incentives!
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
The Langham, Gold Coast and The Jewel Residences, managed by Langham has ushered in a new era of sophistication to Australia's playground. Comprising 169 guest rooms and suites and 170 luxury apartments and located on absolute beachfront. Open and poised to elevate the culinary scene on the Gold Coast - The Langham, Gold Coast offers our guests a variety of venues each with their own unique offerings, with one thing for certain -our cuisine will always be an experience to look forward to.
We are seeking a vibrant and experienced Group Reservations Supervisor to deliver the highest level of service, providing a seamless and memorable experience for our clients and guests.
As Group Reservations Supervisor, you will assist our Reservations Manager in overseeing the operations of the reservations department with a focus on Group Reservations. The Group Reservations Supervisor is responsible for handling reservations, enquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximise room revenue according to Langham Brand Standards. You will also be responsible to coordinate the reservations, room blocks, rooming lists, contracts for large groups and assist Sales team with on-site meetings on ad hoc basis.
To be successful in the role you will have been in the same or similar position and have proven experience in customer service, be a good communicator, and enjoy interacting with people. You must also have:
- Passion for service excellence and providing superior hospitality;
- Superior grooming and presentation;
- Ability to work independently and collaboratively
- An unrivalled attention to detail, with asolutions focused mindset;
- Good working knowledge of hotel property management systems ( Shiiji Daylight an advantage );
- Tertiary qualifications in Hotel/Hospitality/Business or similar advantageous;
- Australian work rights. We are unable to offer Sponsorship for this position.
The Langham, Gold Coast offers current and future colleagues:
- Benchmarked and competitive remuneration;
- Industry leading Learning and Development, with career progression opportunities;
- Complimentary meals on shift, and laundering of your duty attire;
- 6 complimentary hotel nights to stay at LHG Hotels and Resorts worldwide each year;
- Employee Assistance Program;
plus a vast array of additional benefits and recognition incentives!
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