Group Reservations & Accounts Specialist - Opening Team

07TAA RAC Tourism Assets Pty Ltd; Western Australia; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary with accommodation option

Police Check cost covered

Career development pathways

Comprehensive training and development

Brand-new staff accommodation

Attractive staff benefits and incentives

Job summary

07TAA RAC Tourism Assets Pty Ltd is looking for a detail-oriented Group Reservations & Accounts Officer to effectively manage group bookings and guest accounts in preparation for the grand opening of a new resort in mid-2026.

The role requires skills in customer service, communication, and strong organisational abilities. Ideal candidates should hold a Certificate III or Diploma in Hospitality/Tourism. Benefits include competitive salary, comprehensive training, and the opportunity to work close to the stunning Ningaloo Reef.

Qualifications

• Previous experience in front office, reservations, or guest services roles in hotels or resorts.
• Strong attention to detail and organisational skills.
• Ability to manage multiple priorities in a busy environment.
• Excellent communication and customer service skills.

Responsibilities

• Manage group bookings, reservations, and guest accounts accurately.
• Assist with check-in and check-out procedures, ensuring seamless guest experiences.
• Handle phone and email enquiries, providing professional and timely assistance.
• Process payments and cashiering duties, including EFTPOS, credit card, and cash.
• Liaise with other departments to ensure guest needs are met.
• Maintain records, reports, and documentation in line with RAC standards.
• Respond to guest feedback and escalates issues where required.

Skills

Attention to detail

Organisational skills

Customer service skills

Communication skills

Education

Certificate III or Diploma in Hospitality/Tourism

Job description

07TAA RAC Tourism Assets Pty Ltd is looking for a detail-oriented Group Reservations & Accounts Officer to effectively manage group bookings and guest accounts in preparation for the grand opening of a new resort in mid-2026.

The role requires skills in customer service, communication, and strong organisational abilities. Ideal candidates should hold a Certificate III or Diploma in Hospitality/Tourism. Benefits include competitive salary, comprehensive training, and the opportunity to work close to the stunning Ningaloo Reef.