Group Operations Manager

Joe's Deli; Gold Coast City; On-site; AUD 90,000 - 130,000; Full time

Job summary

Joe's Deli on the Gold Coast is seeking an experienced Operations Manager to drive multi-site hospitality excellence. You will build scalable systems, oversee workforce planning, and ensure consistent service quality across all locations.

Lead from the front, recruit and onboard crew, optimise rostering and POS usage, and partner with suppliers to manage costs while hitting targets. A strong culture and hands-on leadership are essential.

Qualifications

• Leadership experience in multi-site hospitality or QSR operations.
• Proven ability to build scalable systems and maintain standards.
• Strong culture-building and people-management skills.

Responsibilities

• Oversee workforce planning across four sites.
• Manage supplier relationships and product rollout.
• Develop core operating processes and scalable systems for growth.
• Lead by example, set standards, and maintain culture.
• Oversee recruitment, onboarding, and performance management.
• Control costs, hit targets, and ensure service quality.

Skills

Leadership

Multi-site ops

Hospitality

Staff coaching

POS systems

Education

High school diploma or equivalent

Tools

POS systems

Rostering software

Job description

Drive operational excellence across all four sites while building and future-proofing the systems required for continued growth. Always focusing on team building and great culture.

Oversee workforce planning, supplier relationships, product rollout, delivery platforms and core operating processes, continually identifying opportunities to simplify, standardise and strengthen the business.

Build scalable systems that maintain consistency, efficiency and accountability as Joe’s Deli expands into new locations and markets.

Lead by from the front, set and maintain standards

Own and fine tune operational systems

Regular key staff catch ups. Control costs and hit targets

Over see recruitment, onboard new crew and performance management

Support and guidance for our front line staff

YOU

Proven track record multi-site hospitality / QSR ops

Great leadership skills, great cultural is key

Confident in POS and rostering systems

Lead from the front, not scared to get amongst service

Great attitude, hospitality professional.

Solution based approach

OUR VALUES — P.R.I.M.E.

Passion - outstanding craftsmanship in every bite and unmatched hospitality at every opportunity

Respect - we treat others how we would like to be treated

Integrity - we embrace accountability and responsibility

Momentum - quick, effective decision-making to maintain operational agility

Excellence - working together to create sandwich business magic