Operations Manager

Inc Cafe; Sydney; On-site; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Performance incentives

Specialty coffee

Job summary

FABE operates brand concepts Piccolo Me, Sol Bowl and Go Dark across multiple venues. We are seeking a hands-on, data-driven multi-site operator who can drive profitability, standardize operations, and coach franchisees in a high-growth environment.

You will lead tech adoption across platforms, optimise COGS, maintain product quality and customer experience, and roll out new sites and marketing initiatives while scaling brand presence in Sydney and beyond.

Qualifications

• Experience as a multi-site operator in a high-growth hospitality environment.
• Proficiency with AI tools, POS ecosystems, data analytics and delivery channels.
• Ability to coach franchisees while balancing brand standards and profitability.

Responsibilities

• Partner with franchisee owners to boost unit profitability, optimise COGS, and hit top-line sales targets.
• Drive adoption of internal tech platforms, AI operational tools, digital ordering systems, and delivery channel optimisations.
• Ensure the signature vibe, product quality, and customer service across all brands.
• Lead operational rollouts for new sites, virtual concepts, product innovations, and marketing campaigns.
• Maintain exceptional customer engagement channels and strong relationships across the franchise network.

Skills

multi-site operations

data analytics

AI tools

POS ecosystems

delivery optimisations

franchisee coaching

unit economics

YOY growth

customer retention

brand expansion

hands-on

Tools

POS systems

Digital ordering platforms

AI integration platforms

Job description

You are an experienced multi-site operator who thrives in high-growth environments. You get that modern hospitality isn't just about smooth shift runs and brand standards—it's about data-driven decisions, seamless tech integration, customer connectivity, and rapid execution. You are hands-on, proactive, and resilient. You understand the delicate balance between brand consistency, profitability, and franchisee coaching. You embrace automation, AI tools, POS ecosystems, delivery aggregator management, and data analytics to optimise store efficiency and sales. You are obsessed with unit-level economics, YOY sales growth, customer retention, and brand expansion.

Key responsibilities

• Partner with franchisee owners to boost unit profitability, optimise COGS, and hit top-line sales targets
• Drive adoption of internal tech platforms, AI operational tools, digital ordering systems, and delivery channel optimisations across all brands
• Ensure the signature vibe, product quality, and customer service of Piccolo Me, Sol Bowl, and Go Dark are flawlessly executed across every venue
• Lead operational rollouts for new sites, virtual concepts, product innovations, and marketing campaigns
• Maintain exceptional customer engagement channels and maintain strong, collaborative relationships across the franchise network

About you

• Experienced multi-site operator who thrives in high-growth environments
• Hands-on, proactive, and resilient
• Understanding of the delicate balance between brand consistency, profitability, and franchisee coaching
• Embrace automation, AI tools, POS ecosystems, delivery aggregator management, and data analytics
• Coffee background is a huge plus—you respect the craft and understand high-volume speed without sacrificing quality
• Obsessed with unit-level economics, YOY sales growth, customer retention, and brand expansion

About us

At FABE, we don't just run brands—we build obsessed communities around them. From our flagship espresso powerhouses at Piccolo Me to the clean, vibrant health movement of Sol Bowl and our cutting-edge Go Dark virtual kitchens, we operate at the intersection of product excellence, culture, and retail tech. We are growing fast, breaking traditions, and leveraging AI, smart digital tools, and progressive marketing to redefine what multi-site retail and franchising look like.

Work alongside visionary founders and a forward-thinking executive team that moves fast and encourages bold ideas

Direct access to industry-leading marketing technology, smart systems, and AI integration

As FABE grows, your footprint grows. This is a role with high visibility and room to scale

Attractive salary, performance incentives, and all the specialty coffee you can drink