Multi-Site Hospitality Operations Leader

Joe's Deli; Gold Coast City; On-site; AUD 90,000 - 130,000; Full time

Job summary

Joe's Deli on the Gold Coast is seeking an experienced Operations Manager to drive multi-site hospitality excellence. You will build scalable systems, oversee workforce planning, and ensure consistent service quality across all locations.

Lead from the front, recruit and onboard crew, optimise rostering and POS usage, and partner with suppliers to manage costs while hitting targets. A strong culture and hands-on leadership are essential.

Qualifications

• Leadership experience in multi-site hospitality or QSR operations.
• Proven ability to build scalable systems and maintain standards.
• Strong culture-building and people-management skills.

Responsibilities

• Oversee workforce planning across four sites.
• Manage supplier relationships and product rollout.
• Develop core operating processes and scalable systems for growth.
• Lead by example, set standards, and maintain culture.
• Oversee recruitment, onboarding, and performance management.
• Control costs, hit targets, and ensure service quality.

Skills

Leadership

Multi-site ops

Hospitality

Staff coaching

POS systems

Education

High school diploma or equivalent

Tools

POS systems

Rostering software

Job description

Joe's Deli on the Gold Coast is seeking an experienced Operations Manager to drive multi-site hospitality excellence. You will build scalable systems, oversee workforce planning, and ensure consistent service quality across all locations.

Lead from the front, recruit and onboard crew, optimise rostering and POS usage, and partner with suppliers to manage costs while hitting targets. A strong culture and hands-on leadership are essential.